Wrap-Up List Functionality Ensures Smooth Call Interactions

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Wrap-Up List Functionality Ensures Smooth Call Interactions

Reading time: 14 mins

SAP CRM 2006s introduces the wrap-up list functionality for Interaction Center, which alerts interaction center agents about tasks they need to complete before ending an interaction. Find out how this functionality works and the process to set it up. Key Concept Intent-driven interaction helps you ensure that the interactions in your interaction center follow company...

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