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Faster innovation. Smoother releases. Better business outcomes. Tricentis simplifies and automates SAP testing like no other solution can. It’s why we’re the go-to testing solution for SAP. We help enterprises speed up SAP testing with an AI-driven, end-to-end continuous testing platform. When it comes to SAP test automation, Tricentis is ranked #1 by analysts, customers, and SAP for a reason.

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AI-powered impact analysis. Identifies potential risk to business processes after an SAP software update—enabling higher quality releases with dramatically reduced testing effort.
Automates 90% or more of end-to-end business process tests (spanning SAP and non-SAP applications) to ensure everything will continue to function properly after an update.
Optimizes the SAP user experience with scalable, on-demand performance testing for all your SAP applications—and everything connected to them (from monoliths to microservices).

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Discover how leading enterprises are using automation to speed up their SAP release cycles, achieving 10x faster testing, 90% risk reduction, and 50% lower costs
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How McKesson Ensures Business Continuity While Accelerating Innovation

by Brianna Shipley, Senior Editor, SAPinsider Long before McKesson came to run one of the largest SAP environments in healthcare, it began in 1833 as a pharmaceutical company that imported and sold wholesale therapeutic drugs and chemicals. Since its founding, the business has expanded and evolved to reach into nearly every aspect of healthcare. Today, the Fortune 500 company partners with biopharma companies, care providers, pharmacies, manufacturers, governments, and others to deliver the right medicines, medical products, and healthcare services to the patients who need them, when they need them, safely and cost-effectively. McKesson’s extended reach into so many facets of healthcare resembles a central nervous system, and the company’s own central nervous system is a distributed IT environment with a complexity level comparable to conglomerates such as Amazon and Procter & Gamble. McKesson’s SAP stack alone includes 24 SAP instances (running both SAP ERP and SAP S/4HANA systems) with extensive customizations developed by McKesson and third party developers. And McKesson is not just an SAP shop—its SAP footprint closely interconnects with many other packaged and custom applications. Rapidly responding to change is difficult with such complex landscapes, but agility is vital for McKesson’s business. Numerous factors are driving the company to change faster than ever before—from healthcare policy shifts to mergers and acquisitions to evolving demographics and unprecedented health crises, change is a constant. To improve its long-term flexibility, McKesson has a plan to simplify its IT landscape and reduce the effort, cost, and risk associated with change. This includes completing a migration to SAP S/4HANA, consolidating more than seven warehouse management systems, re-architecting custom applications, and more. As one can imagine, this will take time— likely almost a decade. To improve its adaptability in the meantime, McKesson is drastically accelerating the pace at which it updates its current IT landscape, including its SAP systems. While in the past it updated its software every three to four weeks, the business is now edging toward daily or even hourly releases. Given the nature of its business and the complexity of its systems, any change McKesson makes could cause disruptions that ripple throughout the supply chain. To prevent unexpected, adverse effects on the processes its clients depend on, rapid and rigorous testing is required for a massive system migration, such as a move to SAP S/4HANA. For this reason, McKesson recognized that a testing transformation must be an integral part of its broader digital transformation. With advanced test automation ensuring the continued integrity of core business processes, McKesson can move quickly without the risk of disrupting core business processes.

Combating the Complexity That Underlies Healthcare Processes and Systems

McKesson’s business has four core components:
  • Providers: Helping healthcare providers navigate an evolving landscape and make smarter decisions about business operations and healthcare
  • Life sciences: Working with life sciences companies to help develop and deliver advanced medical treatments that lead to improved care and outcomes
  • Pharmacies: Supporting the missions of pharmacies by expanding the range of medical supplies and services they can offer customers
  • Health systems: Providing pharmaceutical distribution services that are customizable and scalable for hospitals and health systems of all types and sizes — from small rural facilities to academic medical centers to multi-site integrated delivery networks
Each segment of the organization processes a large volume of daily transactions. McKesson delivers one third of all pharmaceuticals in North America, and each of the company’s distribution centers can process an average of around 1 million line items per day, or 60,000+ line items per hour, during peak business ordering times. To get a sense of the complexity driving these transactions, consider how McKesson takes and distributes a health system’s order today. A hospital worker places an order for gauze pads and insulin, either through a standard customer relationship management (CRM) interface or the hospital’s custom user interface (UI). From there, the order moves through McKesson’s order processing and delivery processes, navigating a combination of SAP, non-SAP CRM, and multiple warehouse management systems. Along the way, various supporting processes involving distribution centers, security, operations, and more are triggered. Each of these supporting processes are connected by different integration technologies (see Figure 1). Figure 1 McKesson operates a complex network of distribution centers, with SAP software as the core, that each can process as many as 60,000+ line items per hour during peak times Figure 1—McKesson operates a complex network of distribution centers, with SAP software as the core, that each can process as many as 60,000+ line items per hour during peak times   Now, imagine that you are McKesson and one of your clients asks you to start holding 30% of its orders at distribution centers across California, North Carolina, and Texas. Your existing processes were not designed to do this. To make the necessary changes, you would need to update the UIs and business logic across all the related processes and systems (such as order placement, order processing, and warehouse management). You would also need to test each component to verify that the individual changes work as designed. Then, once all the individual updates were finished, you would want to test the complete end-to-end process to ensure that everything works together and that some subtle-yet-critical element was not overlooked. When updates occurred less frequently, McKesson verified such changes with a combination of open-source test automation tools and manual testing (about a 40%/60% split). However, with the push for daily or hourly updates, the testing team quickly learned that this approach could not keep up. The open-source test automation tools focused only on certain technologies, resulting in “islands of test automation,” which meant extensive manual testing was still required to validate complete end-to-end business processes. This resource-intensive approach simply does not enable the speed, scope, or accuracy of testing that is essential with the new pace of innovation. The company needed a faster, easier way to ensure its core processes would continue working after an update.

Increasing Agility Without Risking Business Disruption

To help McKesson reach its goal of rapid updates without business disruption, the company embarked on a testing transformation project in July 2019. This endeavor continues to evolve today based on a three-year roadmap created by the project’s lead, Danial Khan, North America Service Transition and Business Operations Leader at McKesson. “Software that doesn’t function correctly can have far-reaching and, in some cases, dire implications due to McKesson’s industry-leading business and life-critical mission,” Khan says. The company needed a testing platform that automates testing across every part of its complex systems and processes. After extensive research, McKesson elected to partner with Tricentis and implement its enterprise continuous testing platform, which McKesson identified as the ideal product to work across all its different SAP and non-SAP platforms and technologies. Figure 2 The before-and-after state of McKesson’s three-year IT simplification initiative Figure 2—The before-and-after state of McKesson’s three-year IT simplification initiative   The Tricentis platform includes three core capabilities: agile test management, provided by Tricentis qTest; change impact analysis, provided by Tricentis LiveCompare; and enterprise test automation, provided by Tricentis Tosca. McKesson was first introduced to Tricentis by way of qTest. For over a year, qTest has provided McKesson with centralized visibility and control across its entire software testing practice, including manual and automated testing tools, commercial tools, and open-source tools. It also integrates with a third-party tool application that McKesson uses for software management, which helps prevent duplicated efforts while improving traceability and collaboration. After rolling out qTest across its US locations, Khan says that McKesson noticed a 25% reduction in its test cycle times. To address test automation, McKesson initiated a rigorous proof of concept (PoC) for Tricentis Tosca. The PoC identified 13 use cases representing different challenges experienced by the company. Tricentis successfully automated all 13 core scenarios in just three weeks. The next step was adding Tricentis LiveCompare, which uses artificial intelligence (AI) to analyze SAP ecosystems and highlight changes that pose technical and business risk. LiveCompare works with Tosca to identify which automated tests to run or create to address these risks, and reports when the changes are safe to deploy. This reduces the amount of testing McKesson needs to perform for any given update by 85% (on average) while preventing up to 100% of the risk. With the complete Tricentis testing platform in place, McKesson is on the path to 90% test automation with a 35% reduction of testing costs. Tricentis has already proven essential for helping the company ensure business continuity in the face of constantly accelerating timelines and rapid pivots in response to an unprecedented global pandemic. Today, McKesson can release software in its SAP environment every two weeks (compared to every three weeks to once a month previously) and is approaching its goal of daily or even hourly digital environment updates. With Tricentis, McKesson’s Defect Removal Effectiveness (DRE) metric exceeds 99%, and McKesson anticipates lowering testing costs by $750,000 during the first five quarters of use — and thereafter attaining a monthly savings of $120,000 and an annual savings of $1.44 million. Danial Kahn

“The journey isn’t just about selecting a tool and letting it do that work. It’s also about changing the mindset of not just the testers, but also the developers, business partners, and other supporting functions who use the tool daily.”

— Danial Khan, North America Service Transition and Business Operations Leader, McKesson

Preparing Four Workstreams for an SAP S/4HANA Rollout

As part of McKesson’s strategy for simplifying its IT landscape, the company is applying a “four Rs” principle to every product, which involves asking the following four questions: Should it be removed? Should it be retained? Does it require a re-platform? Does it need to be re-factored? Answers to these questions will help McKesson consolidate key applications, processes, and technologies, including migrating 24 SAP systems to SAP S/4HANA and to the cloud. This is an enormous migration project involving one of the largest SAP S/4HANA migrations in the healthcare industry as well as data migrations, cloud migrations, and more. Before going live with each element, McKesson needs confidence that its business-critical processes will continue to function as expected. And once each element is live, the company needs to re-establish the “safety net” that sends alerts if ongoing application changes disrupt processes that the business depends on. Tricentis’s advanced test automation capabilities have made this strategic journey possible for McKesson, according to Khan, and it replaces the company’s existing “islands of test automation” with a unified platform for quickly providing the quality feedback that is vital to a safe and efficient migration. At the time of this publication, McKesson’s SAP S/4HANA rollout is under way in Europe, with 13 countries and four workstreams scheduled to go live over the next three years. “This is an optimal time for test automation and change impact analysis to be embedded as part of different McKesson teams’ daily ecosystem,” says Khan. “Employees’ exposure to the Tricentis platform will become massively important as more enhancements and integrations occur.” By streamlining SAP ERP test automation ahead of the SAP S/4HANA rollout using Tricentis products, McKesson will be able to apply that automation to its SAP S/4HANA environment. McKesson is positioning LiveCompare and Tosca to help with system cleanup that is required in the North America locations, for example. “We are creating a reference architecture so when we’re ready for the journey to go to SAP S/4HANA, instead of hiring a systems integrator to build those scenarios, we’ll already have a repository available that is capable of being executed in SAP S/4HANA,” says Khan. McKesson hopes to complete the SAP S/4HANA rollout by 2022, and it will continue to use Tricentis solutions across its current SAP ERP environments, the incoming SAP S/4HANA environments, and its non-SAP applications. Khan emphasizes that a fundamental process transformation is a major factor in sustaining the company’s success. “Different forms of testing have existed across all enterprises for a long period of time, so the journey isn’t just about selecting a tool and letting it do that work,” he says. “It’s also about changing the mindset of not just the testers, but also the developers, business partners, and other supporting functions who use the tool daily.”

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Dolby Laboratories Amplifies Regression Testing

In 6 months, Dolby reduced their regression test cycle times by 75% and production defects dropped close to zero.

  Dolby Laboratories, a pioneer in advancing the science of sight and sound, would not be synonymous with delivering the best entertainment experience without a strict adherence to quality assurance. If you’re enjoying the latest blockbuster in a cinema theater, watching a binge-worthy show on a television, or even listening to a conference call at home or on your smartphone, Dolby likely had a hand in the technology behind it to make it look and sound great. Dolby technologies have made it the leader in creating entertainment experiences that reach billions of people worldwide through partnerships with storytellers, businesses, and consumers. In 2016, Dolby’s Enterprise Applications area sought an equally stringent level of quality assurance for its business process testing when inconsistent testing coverage and a lack of testing standardization revealed risk coverage gaps and lengthy integration cycles that had the potential to introduce risk to mission-critical processes, including its customer-facing Dolby Reporting Portal, which its licensees use to report royalties. “In 2016, we put forward our vision and mission statements to include continuous quality assurance by developing, documenting, and maintaining a comprehensive change management program to include test automation,” says Mamatha Mitr, Senior IT Manager of Dolby’s Enterprise Applications. Mitr heads up the strategy for Testing Center of Excellence (TCoE), a byproduct of Dolby’s efforts to introduce standards to its testing landscape.
Mamatha Mitr Mamatha Mitr Senior IT Manager, Enterprise Applications, Dolby Laboratories

One of the greatest intangible benefits was when we surveyed everyone who worked with us in terms of automation or technical tasks, we heard consistent feedback that they now had peace of mind with automated testing.

— Mamatha Mitr, Senior IT Manager, Enterprise Applications, Dolby Laboratories

A focus area for Dolby was to provide end-to-end coverage for what Dolby refers to as its financially significant (FINSIG) applications, to include several SAP ERP Financials applications (for order-to-cash, sales and distribution, and procure-to-pay processes) as well as SAP SuccessFactors Employee Central. These are all key test cases for Dolby’s Sarbanes-Oxley audit compliance. “When we sought and selected a tool for automated testing, we wanted it to lend itself to the different technologies in our landscape, which includes SAP software,” Mitr says. “We have a large SAP footprint in terms of our FINSIG applications.” Dolby Theatre The Dolby Theatre has hosted the Academy Awards ceremonies since 2002
Gap Compression with a Risk-Based Approach
One of Dolby’s requirements was that an automated testing tool follow a risk-based approach, which, in addition to diminishing risk through early and end-to-end testing automation, also estimates the potential damage that can occur based on requirement levels for the affected software. With a risk-based approach as a key requirement, and based in part on a Gartner assessment, Dolby opted to partner with Tricentis. The Tricentis Tosca risk-based platform helps to optimize test cases with its Linear Expansion methodology that reduces the number of test cases while optimizing risk coverage. The software enables customers to assess an aggregated risk coverage from its automated testing requirements. “The reason Dolby selected this solution was because it is completely risk-based,” Mitr explains. “Its two key attributes are frequency and damage class. Frequency is a measure of how often the associated item (requirement, user story, etc.) is used and the damage class is the potential impact to the business — the risk or damage that could result from the failure of the associated item.” In June 2016, Dolby began a pilot program by selecting test cases that spanned various applications and workstreams. The scripts for customer-facing applications such as Dolby Reporting Portal were in the mix. After the 90-day pilot program, Mitr and her team categorized the benefits into two buckets, tangible and intangible, to determine return on investment (ROI). Metrics for the former included hours saved per testing cycle, number of reported defects resulting from testing automation, and the percentage of automation coverage versus the coverage during manual test cycles. “That was an important metric,” says Mitr. “When testing was manual, our business system analysts weren’t running all of the tests because of limited time and resources. They only ran the portion that touched the code, and that prevented us from having end-to-end test coverage.” This scenario echoes the traditional challenges facing an enterprise that tries to mirror a risk-based approach with limited resources; the workaround to mimic risk-based automation is either to test exhaustively or to test at random. By prioritizing test coverage based on frequency and potential damage, the Tricentis Tosca Risk Optimization tool assigns an absolute weight in its Linear Expansion algorithm to continuously ensure that testing activities are aligned with business risk objectives. Mitr says that running test case scripts for customer-facing applications during the pilot led to a consistent drop in the number of incidents, measured by a reduction in tickets, through three monthly release cycles. The growing TCoE team, which started with a handful of full-time employees, also proved ROI with significant savings in hours per testing cycle. As for the intangible benefits resulting from the pilot program, Mitr says that Dolby quickly developed a standardized approach for all of its testing deliverables. “We came up with a robust maintenance process,” she says. “Subsequent to doing automation for a particular workstream, we were able to document all of that for ongoing maintenance. One of the greatest intangible benefits was when we surveyed everyone who worked with us in terms of automation or technical tasks, including functional consultants and system managers, we heard consistent feedback that they now had peace of mind with automated testing.” Dolby Cinema Dolby has over 140 Dolby Cinema sites open around the world
“Surround” Coverage
In September 2016, Dolby began a deep dive into Tricentis Tosca. Before expanding its regression test case library, however, the company wanted to establish a firm footing with a regression test bed feathered with documentation for the test cases run during the pilot. With the Dolby Reporting Portal, for example, the TCoE team wanted to verify that all the test steps were covered. This was an important task, according to Mitr, because the test team did not necessarily have the functional experience to be well versed in the application. “First and foremost, the TCoE team got a functional walkthrough of the technology and the application,” says Mitr. “We had a requirements-gathering session to ensure we understood the documentation. From there, we started a sprint planning exercise coupling it with a detailed charter and a scope deck.” With the planning exercise, the team matched its business risk objectives with the Tricentis Tosca Risk Optimization tool based on frequency and damage class. A regression test bed and robust documentation set allowed Dolby to then branch out into more of an agile methodology. “Once we went through a few release cycles, we measured ourselves to make sure that we met our success metrics, and then we moved on to the next workstream,” Mitr says. “We had a varied methodology — agile, waterfall, and hybrid — and we catered our planning accordingly to match the methodology of the workstream.”
Dolby Laboratories
Dolby Laboratories Headquarters: San Francisco, California Industry: Entertainment and communications (audio, video, and voice technology) Employees: 2,122 (September 2017) Revenue: $1.081 billion (2017) Company details:
  • Founded by Ray Dolby (1933-2013) in 1965
  • Brand anthem: On a quest for the spectacular
  • The Dolby Theatre has hosted the Academy Awards ceremonies since 2002; Ray Dolby received a star on the Hollywood Walk of Fame directly in front of the Dolby Theatre
  • Dolby Laboratories has received 10 Academy Awards and 14 Emmy Awards
  • Dolby has over 140 Dolby Cinema sites open around the world
  • Netflix, Amazon, Disney, Tencent, Apple, Warner Bros., Samsung, Sony, and more have chosen Dolby Vision HDR and Dolby Atmos immersive audio to deliver entertainment experiences
SAP solutions: SAP ERP Financials, SAP SuccessFactors Employee Central, SAP Supply Chain Management, SAP Fiori, SAP Solution Manager, SAP Concur solutions, SAP governance, risk, and compliance solutions, SAP Analytics solutions, and SAP Business Warehouse powered by SAP HANA Third-party solution: Tricentis Tosca
Crystal-Clear Workstreams
By September 2018 — the close of Dolby’s fiscal year — Mitr says the goal is to have automated regression testing for at least 50% of its FINSIG applications. As of April, the TCoE team had already reached the 40% mark. “I estimate that we’ll exceed our target and be at roughly 65% by the end of the fiscal year,” she says. According to Mitr, automated testing has allowed the TCoE team to catch defects prior to impacting a workflow, and the number of incidents — meaning the number of tickets issued for an incomplete regression testing cycle — is drastically falling.  “That number is now close to zero for many of the workstreams, and the number of hours saved per testing cycle is significant,” she says. “The precise number of hours saved depends on the workstream, but it’s more than 75% of the time saved for business system analysts and other functional leads.” Another key success metric was the volume of end-to-end coverage. Prior to implementing Tricentis Tosca, limited resources meant that Dolby relied mostly on spot testing, only allocating the resources for complete regression testing on large-scale, mission-critical projects. “Now, we can run the entire regression test suite immaterial of where the change is, so the amount of coverage we get is close to 100%,” says Mitr. “Running test cases that are frequently used and are critical to our business is very important and it would have been close to impossible for us to get anywhere near 100% without test automation software such as Tricentis Tosca.”
How Tricentis Helped Dolby Laboratories Reduce Its SAP Testing Burden
How Tricentis Helped Dolby Laboratories Reduce Its SAP Testing Burden With an industry-leading platform for continuous testing, Tricentis is recognized for re-inventing software testing for DevOps. Through risk-based testing, scriptless end-to-end test automation, and extensive SAP technology support, Tricentis breaks through the barriers experienced with conventional SAP software testing methods. The Tricentis Tosca solution helps cut SAP regression testing from weeks to minutes, supports the full testing of end-to-end SAP business processes, and helps identify SAP test cases with the highest risk coverage. When Dolby Laboratories was looking for an automated testing solution for its end-to-end SAP business processes, it selected Tricentis because of the core risk-based approach of the Tricentis Tosca Continuous Testing platform. Tricentis has proved the right choice for Dolby, with comprehensive, end-to-end testing of its SAP business processes. Instead of spot testing, Dolby now gets to run the entire regression test suite with Tricentis Tosca — helping the company get close to 100% coverage. In its recent “Critical Capabilities for Software Test Automation 2018” report, Gartner reviewed 10 different software testing solutions — giving Tricentis Tosca the highest score for enterprise end-to-end testing. Tricentis Tosca features mature and robust SAP test automation capabilities with fully automated accelerator packages designed to help you fast track your SAP test automation projects. For more information, visit

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