Customer Experience

Content in this topic area will help sales, marketing, customer service, and analytics professionals understand how to leverage SAP Customer Experience solutions to deliver personal, trusted, and connected customer experiences. Content will cover a wide range of topics, including end-to-end commerce processes, sales automation, sales performance management, best practice customer service, marketing, and customer-related analytics processes. 

Featured

  1. The COVID-19 Crisis Exposes Areas Where SAP Customers in the Healthcare Field Can Up Their Game

  2. Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

  3. Adapting for Success in the Outcome Economy

Results

  1. Serrala

    The high-tech industry has developed a strong affinity for the mantra the “outcome economy” in response to the shift toward selling outcomes rather than quantities. SAP customers are challenged with finding ways to drive every dollar to more impactful innovation versus spending money on the traditional aspects of running IT. This article outlines the steps…
  2. SAP

    SAP stands for Systems, Applications, and Products in Data Processing (Anwendungen und Produkte in der Datenverarbeitung in German). SAP was founded in 1972 in Walldorf, Germany and now has offices around the world. SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. 

  3. Google Cloud

    Enable your business with SAP on Google Cloud. Our smart infrastructure offers comprehensive cloud security, premium network and superior business continuity with zero downtime infrastructure maintenance. Resources scale easily with the speed of business. Drive smarter decisions and improve processes with Google Cloud’s automated AI/ML models and analytics.

  4. Carhartt Accelerates Integration Implementation & Powers the Customer-centric Experience with enosix

    More than 130 years after its founding, Carhartt remains a family-owned business that began in 1889 with the production of overalls via two sewing machines in a Detroit loft. Today, the company has grown into a well-known, trusted, and global brand that manufactures and sells durable workwear in stores and online. Carhartt’s success can be…
  5. Stay Relevant in a Volatile Business Environment with SAP Commerce Cloud

    Stay Relevant in a Volatile Business Environment with SAP Commerce Cloud

    This article explains how SAP Commerce Cloud helps organizations stay relevant in a changing business landscape by moving their on-premise digital commerce platforms to the cloud.
  6. Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    As businesses move toward becoming agile, real-time enterprises, they need to fully leverage the tools available to them to optimize their technology landscapes. This article explains how the SAP Enterprise Support reporting cockpit helps organizations understand and improve the usage and performance of their SAP solutions and support services.
  7. business woman

    SAP Announces Jennifer Morgan’s Departure, Official Q1 Numbers

    On April 20, SAP announced that co-CEO Jennifer Morgan would be leaving the company effective April 30 and that Christian Klein would continue as the sole CEO of the organization. During SAP’s April 21 earnings call Klein went on to thank Morgan for her contributions to SAP and stated that “we would not be where…
  8. professional mobile cell

    Launching Platforms for Personalized, Behavioral, Customer-Centric Engagement in Banking and Insurance

    Learn how Discovery Group recently partnered with SAP to extend its offerings to provide personalized, behavioral, customer-centric engagement, journeys, and outcomes for its members. On the insurance side of the business, Discovery Health created a unique program to incentivize healthy behavior through its Vitality brand, rewarding members for their healthy living choices. On the banking…
  9. SAPinsider Keeps You Connected

    Follow. Join. Share. Like. Repeat. If ever there was a time to stay connected, this is it! Stay in-the-know about what the SAPinsider Community is talking about, join the discussion, and fill your feed with updates on newly published SAPinsider content — including expert articles, blog posts, research, webinars, virtual events, and more — by…
  10. The COVID-19 Crisis Exposes Areas Where SAP Customers in the Healthcare Field Can Up Their Game

    Experts from SAP and Qualtrics share how SAP customers in the life sciences and healthcare space can improve the way they understand and disseminate operational and experience data during this time of crisis due to the COVID-19 virus outbreak.