Customer Experience

Content in this topic area will help sales, marketing, customer service, and analytics professionals understand how to leverage SAP Customer Experience solutions to deliver personal, trusted, and connected customer experiences. Content will cover a wide range of topics, including end-to-end commerce processes, sales automation, sales performance management, best practice customer service, marketing, and customer-related analytics processes. 

Featured

  1. The COVID-19 Crisis Exposes Areas Where SAP Customers in the Healthcare Field Can Up Their Game

  2. Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

  3. Adapting for Success in the Outcome Economy

Results

  1. Rev-Trac

    The high-tech industry has developed a strong affinity for the mantra the “outcome economy” in response to the shift toward selling outcomes rather than quantities. SAP customers are challenged with finding ways to drive every dollar to more impactful innovation versus spending money on the traditional aspects of running IT. This article outlines the steps…
  2. Deloitte Corporate logo image

    Deloitte

    How can you navigate relentless disruption and the uncertainties that tomorrow will bring? By becoming a more kinetic enterprise, an intelligent enterprise that is built to evolve—adapting fast and moving with impact no matter what the future throws at you. Deloitte understands what it takes—and how you can deliver results with SAP solutions enabled by the cloud. Each day across the globe, our team of more than 23,000 professionals works with industry leaders to reimagine everything, realize the kinetic enterprise, and unleash cloud-enabled innovation to make an impact that matters.  Contact us to get the conversation started.

  3. QuickBase

    Quickbase is a low-code platform that increases agility of operationally intense organizations by providing real-time visibility and automation across complex processes & siloed systems.

  4. accenture

    Accenture and SAP combine people, technology and industry excellence to take enterprise transformation to the next level. Together, we create powerful change, and accelerate the path to value for our clients. We have a more than 40-year relationship and go-to-market collaboration on SAP S/4HANA, SAP C/4HANA, sustainability, Industry X, SAP Industry Clouds and SAP Business Technology Platform. We work with SAP from product innovation, to development and delivery of industry-specific solutions. More than 70,000 SAP practitioners bring unmatched global expertise across the full SAP portfolio and intelligent technologies such as applied analytics, big data, IoT, machine learning, blockchain and cloud.

  5. Moviynt

    Moviynt has enabled businesses to transform how their digital workforce interacts and conducts business on the edge of the enterprise. Moviynt solution MobiliumTM is built on standards-based architecture which allows devices using the platform to connect to multiple backend systems, whether hosted on-Premises or in the cloud. MobiliumTM is enabled with a development studio for creating applications that allows organizations to rapidly develop and deploy process-centric applications that abstract out the ERP complexities from processes performed on the edge. Moviynt’s device native applications allow applications to run in online, offline or semi-offline modes. MobiliumTM comes fully integrated to enable all features of the smart device e.g. image capture, signature on glass, RFID, OCR, barcode scanning and GPS which can be seamlessly integrated to supercharge mobile workflows around Warehouse , Quality, Production, Logistics integrated processes that can be enabled with Bluetooth, signature on glass, image capture, document display, geo location and much more.

  6. Inefficiency or Accelerator? How Bachem Rapidly Deployed SAP/Salesforce Integration to Change the Customer Experience

    On-Demand Webinar Bachem, a leading biochemical and pharmaceutical manufacturer, needed their SAP and Salesforce systems to be connected. It was the only way that they could move at the speed of their customers and deliver the best possible experiences. Their challenge: how to integrate the two disparate systems without disrupting the business. Join this webinar…
  7. Tech Mahindra

    Tech Mahindra is a $ 5.2 Billion company with over 125,000+ Professionals across 90 Countries helping 973 Global Customers including Fortune 500 Companies. TechM offers a full range of IT & Business services and industry-specific solutions to help its clients in taking maximum advantage of opportunities. Tech Mahindra is one of the only 15 SAP’s Global Strategic Suppliers for Technical Services in the areas of Application Consulting, Application Development, Application Maintenance, and IT Infrastructure Services. TechM is a premier SAP solution provider geared to provide clients with the full spectrum of enterprise and e-commerce solutions. TechM helps enterprises leverage SAP Solutions to efficiently manage Enterprise Resource Planning (S4 HANA), Supply Chain Management (SCM), and proactively & cost-effectively handle Customer Relationship Management (CRM).