Employee expectations are not the same as they used to be, requiring human resources departments to evolve the employee experience (EX) to remain competitive. Treating employees like customers has proven to be an effective way for companies to not only retain employees, but also inspire them to commit to the company's mission and values. SAP SuccessFactors Employee Central Service Center allows organizations to create a unified EX by centralizing HR/HRIS related queries for employees and managers. In this article you'll gain insights from two experts in the HR space who explain the demand for EX and why it's important to view talent retention and recruitment through this lens with the assistance of SAP technology.
After reading this article, you will be able to:
- Understand how two different companies utilized SAP SuccessFactors Employee Central Service Center to improve EX;
- Explain how different capabilities within SAP SuccessFactors Employee Central Service Center can be used to elevate the HR experience for employees; and
- Describe how integration with SAP Jam can lead to social collaboration and allow for a more personalized HR experience.