What to Do When You Need an Alert and the Event Doesn’t Exist

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What to Do When You Need an Alert and the Event Doesn’t Exist

Reading time: 11 mins

Find out how to create custom events to trigger alerts to specific interaction center agents dealing with special customer issues, such as ordering hazardous materials. When you complete the process, you create a hyperlinked alert that takes the agent to documents to send to the customer. Key Concept SAP CRM contains standard events, which are...

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