From our phones to our homes, Artificial Intelligence (AI) has become a part of our everyday lives; and it should be no different for business processes, particularly customer service. By automating once manual activities, it allows staff to focus on the top priority: serving the customer. Major players like Amazon have revolutionized the marketplace, leading customers to expect on-demand communication, self-service options and complete transparency. Manual business processes are a burden that organizations running SAP systems can no longer rely on to keep up with competition.

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