Video: Delivery Hero’s Auditing Success Depends on Innovation and a Risk-Based Approach

Delivery Hero’s vision is to always deliver an amazing experience fast, easy, and to your door. This may not seem unusual for an order and delivery service organization, but with over 1 billion orders per year, and continued growth and expansion, it appears the company is delivering on its ambitious vision.

Berlin-based, Delivery Hero is present in over 50 countries across four continents, and operations include hundreds of entities. Given the diversity of markets and regulatory requirements with many potential localized risks to track, having strong assurance is essential to their success.

Learn how Delivery Hero’s Internal Audit team, created in 2017 and continuously expanding, has gone from scratch to impact. How are they doing more with less, leveraging resources for greater productivity, insights, and value?


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For Premium Member insiders –

Watch the full on-demand session from the SAPinsider 2021 virtual GRC event, “How Delivery Hero’s better audit management helped improve the customer experience,” presented by Larry and Sholpan You’ll learn about creating a vision for your digitized future, how to establish and build your internal audit function from scratch and focus your internal audit innovation projects on what matters most.

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Larry Herzog Butler Delivery Hero SE
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Larry joined Delivery Hero SE in 2016 where he introduced and established the internal audit function. He is the Head of Internal Audit and CAE and has grown the team to over fifteen internal auditors. Larry has more than 20 years’ experience as an innovative, data-driven Internal Audit leader. His  mission is simplifying processes, auditing what matters most, and engaging stakeholders. He believes that while auditing is a serious endeavor, it is also about storytelling and fun, and he enjoys telling stories about how internal audit aligns with strategic objectives to protect and add value to our organizations via independent assurance.

Sholpan Niyazbayeva Delivery Hero SE
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Sholpan joined Delivery Hero SE in 2017. She helped establish the internal audit function team, as the third member of the team. As Senior manager on the internal audit team, she focuses on internal audit execution and quality. Sholpan has more than 10 years’ experience executing a combination of internal and external audits. Before joining Delivery Hero in 2017, Sholpan managed and performed internal and external audits for various sizable companies in oil and gas, construction, aviation, FMCG, real estate, mass media and other industries. Her mission is to build a world-class audit team and nurture the younger generation of professionals to shape future of Delivery Hero. Sholpan holds a bachelor’s degree in business administration and accounting from the Kazakhstan Institute of Management, having graduated with the magna cum laude distinction. She holds an ACCA certification and is also a Certified Internal Auditor.