Case Studies

Our library of customer case studies focuses on insights, advice, and best practices. The featured case studies highlight how customers are using SAP solutions to streamline business processes, reduce errors, increase ROI, automate workflows, and more.

305 results

  1. ConocoPhillips Drills Down into Access Control

    Reading time: 6 mins

    Photo courtesy of ConocoPhillips ConocoPhillips, one of the world’s largest independent oil and gas exploration and production companies, relies on proper access control and segregation of duties (SoD) to manage its governance, risk, and compliance (GRC) requirements. As an SAP Access Control customer since 2009, ConocoPhillips understands the importance of regularly updating the application and…
  2. Sloan Valve Opens Floodgate to Improved Customer Experience

    Reading time: 6 mins

    As producers of motion-sensing restroom appliances and other commercial plumbing products, Sloan Valve makes life more efficient for people who visit restrooms in restaurants, airports, and other public spaces. But its own sales processes needed an improvement in efficiency. Salespeople had been performing their work manually — relying on handwritten notecards to keep track of…
  3. Hillarys Blinds Opens Window into Real Time

    Reading time: 8 mins

    Hillarys ― a manufacturer and retailer of made-to-order window coverings based in Nottingham, England ― has been well ahead of the customization curve, providing its customers with personalized products and service for nearly 50 years. Business and customer needs have changed significantly, however, and Hillarys recognized it needed to adapt in order to innovate, capture…
  4. Automotive Component Company Nemak Drives Compliance Through Process Control Journey

    Reading time: 7 mins

    Nemak, a manufacturer of complex automobile components, needed to drive more efficiencies in its compliance processes. These processes were primarily based on manual tasks, information was communicated in self-reporting surveys or questionnaires, and data was stored in e-mails or spreadsheets. These factors led to both inefficiencies and inaccuracies that could significantly affect Nemak’s compliance standing.…
  5. Nature’s Way Reenergizes and Empowers Sales and Service to Better Serve Customers

    Reading time: 8 mins

    When Nature’s Way, a global multi-branded marketer, developer, and manufacturer of premium dietary supplements and homeopathics, realized that it had outgrown its homegrown customer relationship management application, it began the search for a solution befitting a best-in-class global consumer packaged goods company that would give field sales and customer service representatives access to the data…
  6. Cintas Finds a Fresh Approach in the Cloud

    Reading time: 7 mins

    Learn how Cintas -- the facilities services and uniform company that services nearly one million customers throughout North America -- consolidated its segmented landscape onto SAP ERP in a private managed cloud and implemented SAP Hybris Commerce and SAP Hybris Cloud for Customer. See how the business unified its platforms for billing, service orders, and…
  7. Duke University Men’s Basketball Takes Digital Game to New Heights with SAP HANA

    Reading time: 5 mins

    Duke University’s men’s basketball team, the Blue Devils, has a lot of fans, and for good reason – it has the winningest coach in college basketball history and a long history of being home to the game’s all stars. With such a long and proud history, there are innumerable statistics available on the Blue Devils,…
  8. Dalmia Bharat Group Mitigates Access Risks in Growing SAP Landscape

    Reading time: 12 mins

    Dalmia Bharat Group – whose businesses cover products ranging from cement to sugar – was growing at an impressive rate. The company expanded from $400 million to $2 billion in the course of a decade, much of this growth stemming from acquisitions of new manufacturing facilities. Such a rapid rate of acquisitions brought its own…
  9. New England Biolabs Undergoes Technology Strategy Shift

    Reading time: 11 mins

    When New England Biolabs (NEB), a provider of materials for genetic research, started experiencing double-digit growth, it became apparent that manually tracking inventory in notebooks, spreadsheets, and home-grown applications would no longer support the demand of its customers. And, because of the nature of the industry, traceability of raw materials and product costing was of…
  10. Microbattery Powers Up a New Customer-Facing Storefront

    Reading time: 8 mins

    Online shopping has become the new normal – and it’s an important way for small businesses to make their products available to potential customers. But the technology supporting ecommerce is not always easy for a small business to run. This was something Microbattery knew well; its business depends on ecommerce, but the solution it employed…