Articles Archives

The following articles are written by SAP experts, contributors from the SAPinsider Community, and SAPinsider’s skilled team of editors and research analysts. From technical guides to thought leadership pieces, these articles contain essential insights to help SAP customers solve day-to-day challenges, understand what types of decisions organizations need to be making, and receive lessons learned from other SAP customer experiences.

Strategies to Overcome SAP CRM User Adoption Challenges

See how the Port of San Diego struggled with user adoption after the implementation of SAP CRM. Learn some of the expected (as well as unexpected) risks that an organization can encounter after introducing new software such as SAP CRM, and read about techniques to help end users embrace it. Key Concept End-user adoption refers…...…
Use Job Scheduling Management to Manage Jobs from One Central Point

ManagerLearn how to manage your background job scheduling while maintaining accurate and up-to-date documentation on job requests and associated changes. Key Concept You now have three options for managing jobs in SAP Solution Manager. You have the SAP Central Process Scheduling by Redwood (SAP CPS), which you can run from your SAP Solution Manager system…...…
Critical Success Factors for Information Lifecycle Management in SAP CRM

Find out how to bridge the gaps between business requirements, such as having the ability to access information, and IT goals, such as keeping the SAP system maintainable and the data receptors clean, in relation to CRM archiving. Key Concept Information Lifecycle Management (ILM) combines processes and technologies to provide users with the information needed…...…
Guard Against Nonpayments with Credit Data Error Detection

Learn the techniques for determining the root cause of credit errors within SAP sales and distribution (SD). The SAP credit management functionality primarily resides in the SD module, but from a business process perspective, finance staff are a lot more interested in it than sales teams. Often analysts from the SAP finance team take responsibility…...…
Guard Against Nonpayments with Credit Data Reorganization

Learn how the SAP system stores credit data, why errors can occur in credit data, and what you need to do to clean up credit data. Take away a list of key SAP Notes and configuration points. Key Concept SAP has standard credit management functionality for the order-to-cash process. This functionality is highly configurable, but…...…
Add Custom Fields for Your Business Partner: Part 1 — Marketing Attributes

You can use marketing attributes and attribute sets to add custom fields without ABAP coding. Follow these steps to create, assign, and maintain marketing attributes and attribute sets in SAP CRM. Then see how standard marketing tools allow you to automate the entry of the attributes. Key Concept SAP CRM uses marketing attributes to generate…...…
Implement an ITIL Employee Service Desk with IC WebClient

Find out how you can use Interaction Center (IC) WebClient to support an Information Technology Infrastructure Library Service Management implementation. The author walks you through the typical 10-step incident management process and shows how you can customize IC WebClient to handle these steps. Key Concept IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL)…...…
CRM Survey Suite: Find the Best Leads and Uncover Potential Customers with Surveys

Surveys and questionnaires can be the best source of marketing information for your customer base. See how CRM Survey Suite allows you to create surveys and use them in a BI-CRM environment. Key Concept With CRM Survey Suite you can create HTML-based surveys that include selection boxes, drop-down boxes, and other design features that you…...…
Two Ways to Use Custom Fields in Reports

To report on custom attribute fields in business partner master data, you need to extract them from SAP CRM into SAP NetWeaver BI. Get an overview of this process and find out what information you need to share with your BI team for a successful extraction. Then see what your reporting options are so that…...…
Monitor Your Credit Accounts Effectively with SAP Credit Management

Become familiar with the concept of credit management hierarchies and how to set them up in SAP Credit Management. Learn how the assignment of credit rules and credit segments works and how these settings affect the credit limit utilization of business partners. Understand some of the key concepts of SAP Credit Management and their differences…...…