Data and Analytics involves the management of both operational and analytical data, as well as the analysis of that data so that organizations can understand the performance of and improve their business processes and outcomes and make more effective decisions. With many organizations now looking to combine their operational data with data sourced from user experience, having processes and procedures in place to ensure that they are making the most effective use of that data is critical to timely decision making. Content in this area will cover tools that organizations can use to understand and manage their data as it is moved and stored across the enterprise, as well as the tools in use throughout the community to analyze that data. It will also provide guidance on technologies like AI and machine learning, robotic process automation, and how new technologies in these areas are being used to achieve business advantages for those who use them.
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