Time Recording in the Service Desk: Capturing Support Efforts in Incident Management

ManagerImplement SAP Solution Manager’s Time Recording feature to capture, track, and report on the effort your support teams invest in processing incidents. Learn the fundamental configuration activities to integrate Time Recording into both new and live Service Desk solutions. Key Concept With Support Package 21 of SAP Solution Manager 7.0 came a new functionality for…...

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Nathan Williams
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Nathan Williams is the Global SAP Solution Manager Practice Lead at Monocle Systems. For over a decade, Nathan has supported organizations in their efforts to leverage SAP Solution Manager as an integral component to manage their SAP solutions across the entire application lifecycle. Coordinating with IT, business, and program management teams, he has effectively defined strategies to help SAP customers seamlessly transition to SAP Solution Manager processes and capabilities. He is the author of ITSM and ChaRM in SAP Solution Manager and a co-author for SAP Solution Manager – Practical Guide.