DevOps Is Coming To Your SAP Team: Three Steps To Take Before It Arrives!

If your organization is like most, you have a dedicated IT team just for responding to break-fix and small enhancement requests made by your SAP users. The author of this article explains how applying DevOps to your SAP change control process can improve time to market and add formality and structure to incoming requests. This article provides specific action steps that SAP team leads can take to prepare for the arrival of DevOps for SAP post-cutover support.

Read this article and learn:
- What SAP functionality experts and DevOps experts have in common (perhaps more than you think!);
- Why DevOps is considered “victory by 1,000 small cures”; and
- Four aspects of your SAP change control process that warrant a change such as DevOps.

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Kurt Goldsmith SAP Solutions Director, Tata Consultancy Services
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Kurt Goldsmith is an SAP Solutions Director for Tata Consultancy Services (TCS). 25 years, and 18 sites, Kurt specializes in clients with highly aggressive project needs in regards to functionality, timeline, or budget complexity. Relentlessly in pursuit of SAP simplification, he co-created in 2002 with Wellesley Information Services (WIS) a condensed format SAP Education concept that became the SAP Financials Expert monthly newsletter. An MBA graduate (University of Texas at Austin), Kurt in his spare time enjoys proving repetitively that it is impossible to win at wagering on thoroughbred horse races.  You can reach Kurt at

Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

Ensure an Optimized Business Technology Foundation with the SAP Enterprise Support Reporting Cockpit

by Brendan Spelman, Head of Content Architecture and Business Automation, Lifetime Customer Experience, SAP

In today’s business environment, a real competitive advantage requires a fully optimized technology landscape. To achieve this, organizations must fully leverage the tools available to them and proactively address any issues that arise — before these issues affect the live system. SAP Enterprise Support provides SAP customers with the preparation necessary to meet these requirements.

As part of this preparation, SAP Enterprise Support delivers reports on customers’ support statistics, such as data on support incidents, license compliance, and system usage. In the past, these reports were provided periodically in PDF format, and covered about six months’ worth of data. As businesses move toward becoming agile, real-time enterprises, however, they need more than a static approach — they need the information they want, when they want it, available at their fingertips. To address these needs, SAP offers the SAP Enterprise Support reporting cockpit.

Access to the Right Information

The SAP Enterprise Support reporting cockpit provides a cloud-based, self-service dashboard that helps customers understand the adoption, usage, and performance of their SAP solutions and support services. It also helps businesses pinpoint how to make continuous improvements rather than making them periodically, which was the case when using the PDF report. The tool currently covers SAP S/4HANA Cloud, SAP C/4HANA, and SAP SuccessFactors solutions, with support for SAP Business ByDesign, SAP Integrated Business Planning, and SAP Cloud Platform coming soon. Support for SAP on-premise solutions is planned for later in 2020.

While the PDF report had to be generated by IT teams and SAP support contacts, the reporting cockpit can be configured by administrators and process owners. The dashboard can also be customized to display specific information for different roles and to show data during various timelines — from three months to even 24 months back — enabling a targeted view of information.

Using Information to Make Better Decisions

The ability to optimize the support of their SAP software is not the only value customers are finding with the SAP Enterprise Support reporting cockpit. Instead of just using it to look backward at their data, customers can also use it to plan ahead. The dashboard and visualizations provided by the tool reveal trends that weren’t readily apparent in the PDF report, and customers can use that information to ensure that their processes are efficient and effective, and to inform their business decisions going forward.

One customer, for example, had 100,000 open human resources performance forms in its SAP SuccessFactors system with only 11 forms signed off, meaning that only 11 people had used the form functionality fully. An HR administrator can look at that data graphically in the reporting cockpit and use that data to make a decision — in this case, the likely decision would be to improve the process, since a large number of users are not following it. Another customer was adding users to its SAP system, but the number of active users declined steadily after an initial jump. By visualizing the trends with the reporting cockpit, a system administrator can determine how to address the problem — by easing access to the SAP system or by providing additional training, for example.

Get Started

Get hands-on experience with the SAP Enterprise Support reporting cockpit by launching it via the SAP ONE Support Launchpad with your SAP user ID (contact your company’s super user administrator or SAP Support for assistance). For more guidance, visit


Brendan Spelman

Brendan Spelman is the Head of Content Architecture and Business Automation for the Lifetime Customer Experience group at SAP. He combines his knowledge gained from SAP product support and center of expertise with a passion for new technology to enhance the customer experience of SAP Enterprise Support.