SAP S/4HANA Enabled Business Transformation in the Public Sector - Lessons Learned from the TTC

The Toronto Transit Commission (TTC) leveraged SAP S/4HANA and SAP SuccessFactors to digitally transform their back office and enable the organization to standardize, streamline, and automate many of what were previously complex, manually supported processes. The TTC has more than 15,000 salaried and unionized employees and runs the most heavily used urban mass transit system in Canada. As one of the first Public Sector SAP S/4HANA implementations in Canada, IBM and the TTC overcame several challenges to deliver some outstanding business benefits. Join us as IBM's SAP Delivery Leader Vinod Kumar Neelamegam discuss lessons learned with TTC's CIO Dhaksayan Shanmuganayagam.

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Vinod Kumar IBM
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Vinod Kumar is a senior member of the IBM SAP Practice and responsible for delivering complex SAP transformations for both public and private sector clients. Vinod has over 17 years of experience as a complex program manager. At the Toronto Transit Commission, Vinod was the Business Transformation and Program Leader of a multi-year IT Modernization and Business Transformation program enabled by SAP. The scope of the program included a hybrid solution of on-premise solutions for Finance on SAP S/4HANA with a sidecar approach for Payroll and Benefits on SAP Business Suite on HANA, and HCM cloud solutions for Human Resources using SAP SuccessFactors Employee Central, Recruiting, Onboarding, and C4C Ask HR (Service Centre).

Dhaksayan Shanmuganayagam Toronto Transit Commission
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Dhaksayan joined the TTC in 2009 as a Programmer Analyst in the ITS department. He moved through the ITS department in various positions as Systems Analyst in 2010, Senior Solutions Architect in 2013, Deputy Chief Enterprise Architect in 2017, and most recently appointed as the Head – ITS. In his career at the TTC, Dhaksayan has been in various lead roles on large business transforming technology projects. During his tenure as Deputy Chief Enterprise Architect he was responsible for leading the IT strategic planning and the solution architecture practice within the Enterprise Architecture group. Dhaksayan holds a Bachelor of Science in Computer Science from the University of Toronto.

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