SAP has continually emphasized their desire to hear from customers and incorporate that feedback into software improvements. The company has historically received commentary through various avenues, including co-innovation projects, customer surveys, hands-on partnerships, and customer request processes. In their latest innovation that connects customers directly with SAP regarding suggested enhancements to SAP S/4HANA Cloud, SAP created the Customer Influence portal. In this Q&A, a seasoned delaware United Kingdom consultant speaks to SAPinsider about the new portal and explains how users can interact with it to contribute to innovation and improvement initiatives around SAP S/4HANA Cloud.
After reading this Q&A you will be able to:
- Explain what the Customer Influence portal is and why it was created;
- List best practices for engaging with the portal, including how to avoid repeat requests and how to check the status of your requests; and
- Understand how to handle a rejected improvement request.
MEET THE AUTHORS
Arturo Pinazo, SAP FICO Consultant, is an SAP S/4 HANA Cloud certified FICO Consultant at delaware United Kingdom. He has deep knowledge of the finance and controlling module, especially in the area of digital tax. In his most recent project, he was responsible for configuring and implementing Advanced Compliance Reporting for four different countries including Great Britain for an EX Cloud customer. Arturo also serves as a Finance training lead where he has directed several transformation projects, successfully training many different FICO modules to Delaware’s customers. He is currently working on a S/4 HANA Cloud ES project in the Professional Services industry, where ACR will be deployed globally in 14 countries. Arturo received his degree in Economics and Accounting from Clemson University (South Carolina) in 2017, where he played tennis in the NCAA Division I league.