From Push to Pull: Deutsche Börse Group’s Approach to Digitization, Process Redesign, and Defining Sustainable User Journeys

Executive Q&A with Lars Bolanca, Head of Corporate IT

If you only try to force change from the top, you will not be able to build sustainable results. Many CIOs fall into a common trap when trying to drive their transformation projects – implementing too much too soon without getting enough support from their teams and line of business stakeholders.

In this article, Lars Bolanca, Head of Corporate IT at Deutsche Börse Group shares the company’s multi-year project and explains how they prioritized innovation within its core processes, starting with basic functions such as purchasing and travel expense before moving to customer-facing and more complex initiatives like Financial Core.

Read the article to:
- Know about the SAP and other cloud-based solutions that Deutsche Börse relies on as part of its journey;
- Learn how the company renovated its existing infrastructure and process landscape; and
- Understand how turning innovation initiatives from push to pull can be useful to gain support for innovation, align user journeys with demand, and achieve process standardization across the business.

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