Christoph Baeck

Christoph is the Head of IT Infrastructure at Hilti and is responsible for approximately 30,000 clients, 1,200 Hilti locations, and an SAP S/4HANA / SAP ByDesign-based landscape used by 2 out of 3 Hilti employees every day. From 2011 to 2015 Christoph built up Hilti Asia IT Services, the Kuala Lumpur-based strategic IT location for Global IT in Hilti, and tripled the workforce by establishing relationships with various local and international universities. Prior to this role, he led he implementation of “Global Contact Center,” the standardized IT and process solution for Hilti’s customer service departments in more than 50 countries worldwide. Before joining Hilti in 2007, Christoph gained experience in SAP CRM at Swarovski, supporting various project implementations in Europe and Asia. Christoph hold a Master’s and a Doctorate degree in Law from the University of Innsbruck and was a research assistant for three years at the department for European and International Law.