Responding to an Employee Engagement Emergency: Public-Sector Lessons in the Pandemic from the BCLC

When the British Columbia Lottery Corporation (BCLC) was forced to send most of their employees home to work remotely in response to the pandemic, it was the second major challenge it encountered in a short span of time. Previously, casino closures throughout the province required BCLC’s front-line teams to work onsite with shifting job functions. Both employee engagement and their health were top-line agenda items. Fortunately, BCLC had already begun building an advanced employee engagement solution – one they could build out and scale up to provide insight and enhanced engagement in a quickly changing environment. What did they do, and how did they do it? Find out how at this session featuring leaders from the BCLC along with Deloitte.

We’ll focus on:

- How BCLC achieved scale while expanding the scope of its employee engagement solution
- Which specific technologies and capabilities were deployed
- Desired results and metrics to date

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Andrea Earle BCLC
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Andrea Earle is an experienced People Insights Analyst in BCLC’s People and Culture team. Andrea is passionate about supporting her organization by creating opportunities to support data driven decision making while keeping employee experiences in mind. Andrea creates opportunities for stakeholders across her organization to leverage data to identify continuous improvement opportunities, with the most recent initiatives being focused on BCLC’s Workforce Experience Strategy. By leveraging this data from employee surveys, BCLC was able to better support our remote workforce through COVID-19.

Michelle Cochrane Deloitte Canada
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Michelle is an Experience Designer based in Ottawa, Canada. She is passionate about working with organizations to create meaningful and memorable human experiences for their workforce, customers, and partners. She has worked with the public and private sector to tackle wicked problems and co-create engaging, user-centric service solutions.