Case Study | How Delivery Hero's better audit management helped improve the customer experience

On the face, internal audit processes are rather elementary. Planning, fieldwork, reporting, and follow-up very familiar to us and we are used to performing tasks within these sub-processes in all of our audits. However, how do we leverage technology perform our internal audit tasks in a more effective and efficient manner? The devil is certain in the details. In this presentation, we will tell the story of how we established our internal audit function and also how we are levering SAP products to add value to our organization.

Attend this session to learn how to:

- Create a vision for your digitized future
- Establish and build your internal audit function from scratch
- Focus your internal audit innovation projects on what matters

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Larry Herzog Butler Delivery Hero SE
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Larry joined Delivery Hero SE in 2016 where he introduced and established the internal audit function. He is the Head of Internal Audit and CAE and has grown the team to over fifteen internal auditors. Larry has more than 20 years’ experience as an innovative, data-driven Internal Audit leader. His  mission is simplifying processes, auditing what matters most, and engaging stakeholders. He believes that while auditing is a serious endeavor, it is also about storytelling and fun, and he enjoys telling stories about how internal audit aligns with strategic objectives to protect and add value to our organizations via independent assurance.

Sholpan Niyazbayeva Delivery Hero SE
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Sholpan joined Delivery Hero SE in 2017. She helped establish the internal audit function team, as the third member of the team. As Senior manager on the internal audit team, she focuses on internal audit execution and quality. Sholpan has more than 10 years’ experience executing a combination of internal and external audits. Before joining Delivery Hero in 2017, Sholpan managed and performed internal and external audits for various sizable companies in oil and gas, construction, aviation, FMCG, real estate, mass media and other industries. Her mission is to build a world-class audit team and nurture the younger generation of professionals to shape future of Delivery Hero. Sholpan holds a bachelor’s degree in business administration and accounting from the Kazakhstan Institute of Management, having graduated with the magna cum laude distinction. She holds an ACCA certification and is also a Certified Internal Auditor.