Enhance IC Alert Messages with Custom FactBase Attributes

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Enhance IC Alert Messages with Custom FactBase Attributes

Reading time: 14 mins

Interaction Center (IC) alerts messages provide IC agents with real-time, context-specific information, guidance and assistance (such as notifications for open customer orders), suggested solutions, and cross-sell and up-sell offers. One of the most powerful features of IC alerts is the ability to include dynamic content using FactBase attributes, which are variables inserted into the alert...

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