Demystify the CRM Configuration Behind the Service Desk

Demystify the CRM Configuration Behind the Service Desk

ManagerBuild on settings in SAP Solution Manager to roll out a central support system to administer both SAP and non-SAP trouble tickets. Learn effective practices for preparing and designing a comprehensive support system for issue reporting. Key Concept Many SAP users operate multiple issue-tracking tools, allowing SAP Solution Manager’s role in incident management to be…...

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