Demystify the CRM Configuration Behind the Service Desk

ManagerBuild on settings in SAP Solution Manager to roll out a central support system to administer both SAP and non-SAP trouble tickets. Learn effective practices for preparing and designing a comprehensive support system for issue reporting. Key Concept Many SAP users operate multiple issue-tracking tools, allowing SAP Solution Manager’s role in incident management to be…...

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Nathan Williams
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Nathan Williams is the Global SAP Solution Manager Practice Lead at Monocle Systems. For over a decade, Nathan has supported organizations in their efforts to leverage SAP Solution Manager as an integral component to manage their SAP solutions across the entire application lifecycle. Coordinating with IT, business, and program management teams, he has effectively defined strategies to help SAP customers seamlessly transition to SAP Solution Manager processes and capabilities. He is the author of ITSM and ChaRM in SAP Solution Manager and a co-author for SAP Solution Manager – Practical Guide.