To keep up with customer expectations, retail stores must offer a tailored and optimized customer experience. To achieve this, one US-based apparel company set out to build an integrated point-of-sale (POS) system that, once completed, will help the company gain a competitive edge by offering customers highly flexible promotions, unlimited loyalty campaigns, and a mobile solution. This case study explains how the company implemented SAP Omnichannel Point-of-Sale by GK with the help of Rizing, LLC, an IT service management company, and GK—all while working remotely.
After reading this case study you will be able to:
- Describe methods for completing implementation projects with clients in a remote environment;
- Explain how to set up peripherals related to a POS (such as scanners, printers, and register drawers) in a remote setting; and
- Implement ways to ensure clear and concise communication is maintained throughout the remote implementation project.