Most organizations today are somewhere along the journey toward becoming a digital business, with meeting high expectations for the customer experience a central driver. One of the keys to creating an exceptional experience is the ability to access data in back-end systems in real time, which means that robust integration is critical. This article introduces a new, standardized approach to integration that can help you accelerate your digital transformation and ensure a seamless customer experience.
A holistic integration approach is a key prerequisite for organizations pursuing a digital path for their business. This article introduces SAP’s Integration Solution Advisory Methodology (ISA-M), which helps organizations shape their integration strategy — using predefined integration patterns for processes-, data-, user-, and Internet of Things-centric integration scenarios — and become an Intelligent Enterprise.