The rate at which businesses are using conversational platforms to interact with customers is quickly increasing, and for good reason—enterprise chatbots function as digital assistants that help users get immediate responses for their queries and make decisions faster. SAP Conversational AI adds a human-like component to SAP technology and can improve user experience and employee perception, increase productivity, and reduce employee frustration without the need to rebuild applications. In this article, Capgemini consultants provide step-by-step instructions on how to develop a chatbot using SAP Conversational AI, including how to build its logical intents and integrate the bot with your SAP system.
After reading this article, you will be able to:
- Explain how to host your bot in a Cloud Foundry environment on an SAP Cloud Platform;
- Perform purchase order approvals and check information related to products, suppliers, and more using SAP Conversational AI;
- Define the multilingual capabilities in SAP Conversational AI and create a common channel for employee communication; and
- Describe how to monitor the bot, improve bot responses, and enhance its understanding of the user inputs.