How Genpak Saves Thousands of Hours Per Year to Reinvest In Customer Service
Genpack’s CSR team used to spend 80% of their time on order entry and 20% of their time on customers. Now, it’s 80% on customers and 20% on order entry.
Genpack’s CSR team used to spend 80% of their time on order entry and 20% of their time on customers. Now, it’s 80% on customers and 20% on order entry.
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