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State of the Market: Payroll and Its Impact on Cloud HR

This SAPinsider benchmark study looks at customer payroll strategies and practices – including the solution landscapes and technologies they use – to understand the top issues facing payroll organizations and executives. The report also examines where customers are seeing business value in their payroll processes and the ways in which payroll technology may be impacting...

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Google Cloud & NIMBL: Optimizing Your SAP Landscape In The Cloud

Now more than ever, your business should be focused on cost optimization without sacrificing innovation. Deploying SAP in Google Cloud offers you a lowered spend with industry best agility, scalability and access to leading analytics and machine learning. NIMBL’s expert migration strategy, full managed services and customized application development make them the ideal partner to bring this all together.

Hear from Google Cloud and NIMBL to learn more about:
• How smart spending can bring your company immediate value (saving budget/increasing innovation)
• Considerations for running SAP applications in the cloud
• High availability and disaster recovery considerations
• Migration considerations and technologies

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Impact of Cloud and SAP HANA on Enterprise Security Strategy Benchmark Report

SAP's transition to an enterprise cloud company has changed the way SAP customers consider and implement their enterprise security strategy. The inclusion of SAP HANA-based systems adds further complexity to these considerations, particularly when these systems are running in hybrid or cloud-based environments. Organizations now need to find a way forward that doesn't rely on existing physical and network security, and instead expands the security perimeter to include not only local systems, but also those that are running in cloud-based environments.

In Q1 of 2020, SAPinsider surveyed over 150 members of our community to understand their current enterprise security strategy, and how their move to cloud-based applications and environments, combined with their deployment of SAP HANA-based systems, is impacting their plans. Based on the responses that we received in the survey, organizations that are determining and implementing their enterprise security strategy must:
- Take a more holistic approach to enterprise security strategy that involves corporate culture.
- Build an integrated strategy that is aligned with controls and business processes and integrates existing systems.
- Ensure that education is a key part of the strategy.
- Plan for a strategy that will include the cloud, even if it is not currently a key deployment environment.

Read the full report for data points, trends, and recommendations.

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The COVID-19 Crisis Exposes Areas Where SAP Customers in the Healthcare Field Can Up Their Game

by Lauren Bonneau, Senior Editor

In conducting some interviews for an upcoming article in SAPinsider magazine on how different industries in the SAP ecosystem are changing their business models to improve the experience for their customers, I had the opportunity to talk with some experts from SAP and Qualtrics in the life sciences and healthcare space. I found these conversations particularly illuminating during this time of crisis due to the COVID-19 virus outbreak.

During this insanity, going to the local supermarket and seeing rows of empty shelves where canned food and toilet paper used to be or signs everywhere saying products like hand sanitizer are “temporarily unavailable” — and then being quarantined in my house for days on end has certainly been jarring to put it lightly. But it wasn’t until I talked with the people actually working in the healthcare field — trying to pull solutions together to address this intense situation of both healthy and hysterical paranoia — that I was able to look outside my own bubble and see the larger perspective of everything that’s involved in trying to combat this virus. And it was enlightening for me to hear specifically how healthcare organizations are challenged, considering that are the ones on the front lines.

Much of the healthcare systems worldwide were modeled after the way the US has done things, which is not perfect, according to Patty Riskind, Head of Global Healthcare for Qualtrics; however, this situation is certainly not unique to the US as the same problems persist across the globe. “This crisis is actually illustrating how broken things are,” she says. “Because in addition to breakdowns in public communication about what COVID-19 is and how people can take care of themselves to stay healthy, the healthcare institutions themselves are struggling. They don’t know if they have enough beds, gloves, masks, testing kits, and so on, and this illustrates how disconnected healthcare can be and how everyone worries about their own silo versus the capacity and coordination of care across entire systems.”

The truth of the matter is that, even without the COVID-19 crisis, healthcare is an industry today that already had a fairly negative perception. A recent study of the sector found that 81% of patients were unsatisfied with their current healthcare experience, revealing that the global industry as a whole needs to figure out how to streamline the way healthcare works — including interactions with clinicians at doctors’ offices and hospitals, medical drug and device suppliers, and health plan providers — to determine better ways of delivering care.

Historically, the reimbursement model in the healthcare industry had been to reimburse on volume. “In a strange way, the more diversity in sickness, pain, and suffering, the better it was for their reimbursement model,” says Walt Ellenberger MHA, Senior Director of Healthcare Business Development and Strategic Alliances for SAP Regulated Industries. “While that model ultimately created one of the more comprehensive, specialized, health systems in the world, at some point, it became unsustainable from a cost perspective. And when the government changed the game by moving toward a value-based reimbursement model, it motivated healthcare systems to start thinking in a more quantifiable, logical way and begin weighing satisfaction into that reimbursement formula.”

This is where technology can step in to provide some elegance in better managing the integration of the major players in the healthcare space. For example, combining operational data (O-data) with experience data (X-data) can help pinpoint where there are opportunities for improvement to streamline the end-to-end customer journey and make the process as seamless as possible, according to Riskind. “In healthcare, you can analyze the patient’s experience, but you should also analyze the provider and supplier experience,” she says. “I’m sure medical suppliers that are creating or delivering COVID-19 test kits right now are being tasked with figuring out how to mass deploy these test kits to the providers that need them. That’s no small task. And then once the providers receive those test kits, do they know what to do? Do they know how to test and how to get the results? Is the process clear and streamlined? And then from a patient perspective, what are their expectations? Do they know what the test will entail and how long they must wait before they find out the results? And once they get the results, do they know what to do next?”

Healthcare has traditionally been a very reactive world where bottlenecks are looked at retrospectively and feedback is given after the fact. Qualtrics aims to capture real-time feedback so providers can listen, analyze, and act to have an impact proactively, before a patient is out of care. In turn, patients feel like they have more influence and participation in the care process. For example, say a patient is diagnosed as having contracted the COVID-19 virus, is still in care, and doesn’t understand the medication instructions. By capturing feedback at the bedside, Qualtrics could trigger an alert to nurses or administrators to reinforce with that patient the necessary instructions, or perhaps go through a handout together, to make sure instructions are crystal clear to the patient.

According to Ellenberger, SAP offers a big data platform with the unique ability to aggregate a wide array of different data sources at the enterprise level above the tree line of any one vendor, analyze that structured and unstructured data from an operational and experience perspective, and provide the speed and agility to proactively manage value-based performance. “Now that the X part of the strategy is becoming very relevant, systematically capturing and managing sentiment during the entire patient   journey in real time — and integrating it with the O or operational part of delivering services — is a new formula for business success,” he says. “Applying smart technology to glean insights from that information will enable the healthcare industry to not only to survive but to thrive in this emerging consumer-directed value-based environment.”

Understanding and sharing data is the key to succeeding in this new value-based reality. Take for instance, Mercy, a healthcare organization that consolidated 44 different hospitals onto one system for electronic medical records and applied natural language processes to shed light on over 700 million clinical notes of unstructured data. When Mercy began analyzing its data at that scale, it discovered important insights hidden in the clinical notes, such complication rates and adverse reactions, which are meaningful to understanding device and drug effectiveness, according to Ellenberger. “Capturing doctor observations and patient sentiment about use and side effects are additional insights that provide early indications of how life science products are doing in the wild,” he says.

With each of the constituents of the healthcare ecosystem using advanced analytics and sharing X-data and O-data along the patient, medicine, and device life cycle with each other, roadblocks will begin to dissipate. Imagine how much more quickly the healthcare industry could have responded to the COVID-19 crisis if it were better prepared to collaborate about testing processes and materials and if patients had easier access to real-time information.

Advice for the SAPinsider Community

While there are no ifs, ands, or buts about the COVID-19 virus being anything other than a crisis, perhaps the silver lining to the situation is the hope for reform in the healthcare industry. SAP customers that are constituents in this industry can do their part to improve their technology landscapes to help make a difference. Here are some pieces of advice from healthcare experts to consider:

  • Look at the end-to-end journey. Analyze all the touchpoints of the patient, provider, and supplier journey, and map out intervention points where there is potential for success or failure.
  • Move from a retrospective approach to a more proactive one. Stop considering only post-care feedback. Start checking in with constituents during the journey to have a more immediate impact.
  • Provide real-time interventions. The intention of Qualtrics is to shorten the feedback loop so healthcare systems can institute change and a mindset for change that empowers organizations to raise the bar. Practitioners can have a faster and potentially lifesaving effect if they take action while a patient is still in care.
  • Incorporate feedback throughout the entire chain. If a medical device manufacturer finds out earlier in the process – before a device is mass distributed through the market – that it’s faulty or bad side effects occur, it could not only prevent issues for the provider, such as malpractice, but it also can help the manufacturer get ahead of the curve in improving products.

In response to the ongoing development of COVID-19, Qualtrics is currently offering a variety of free solutions for all organizations: Qualtrics Remote Work Pulse, Remote + On-site Work Pulse, and Healthcare Workforce Pulse to name a few. For more details on these publicly available solutions, visit here.



Accelerate your move to SAP S/4HANA

On-Demand:

One of the biggest challenges when migrating to SAP S/4HANA is the adaption of custom code and the integration of non-SAPⓇ systems.

Attend this Webinar and learn how to:

  • Accelerate and safeguard your move to SAP S/4HANA
  • Turn SAP S/4HANA into a powerful enabler of business innovation across on-premise, cloud and hybrid environments
  • Build a future-ready architecture to better support your business initiatives

By migrating and modernizing SAP users’ IT environments, Red Hat and IBM create agile architectures to provide long-term gains and enable a cloud native approach, which in turn removes the blockers to SAP S/4HANA migration.

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Top 10 Considerations for Your SAP Deployment in Public Cloud

A Planning Guide for Your Cloud Journey

Many SAP customers have had mission critical SAP applications running on-premise for years. These SAP applications support business processes related to finance, supply chain, and human resources, making the availability of these applications is critical to successfully run a business. There are also data privacy requirements that must be met. Oftentimes these SAP systems are accessed across the globe, requiring that network latency be optimal.

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MEET THE EXPERTS

Sachin Ghorpade Principal Architect, Microsoft
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Sachin Ghorpade is Principal architect for SAP on Azure with Microsoft. He possesses 17+ years of experience around SAP basis, Azure, Infrastructure, and Program management. He earned SAP migration and Enterprise architect certification from SAP. He is also a Microsoft Certified Azure Solutions Architect Expert.



AI & RPA: Powering Digital Transformation

Take an inside look at the technologies behind P2P automation solutions — what they are, what they’re not and how they benefit P2P cycles and businesses overall.

Robotic Process Automation (RPA) and Artificial Intelligence (AI) are virtually unavoidable in our daily lives. And before we know it, the same will be said about the entire business landscape. That’s why business leaders who value keeping a competitive edge are taking full advantage of these performance-boosting technologies to create highly efficient purchase-to-pay (P2P) cycles.

This insightful eBook tells you everything you need to know about the technology behind P2P digital transformation — RPA and AI — and outlines the host of strategic benefits they provide, including:

  • Complete visibility over all interactions & transactions thanks to tailored dashboards
  • Enhanced speed & accuracy by removing redundant tasks & human processing errors
  • Optimized staff productivity with more time to perform business-critical tasks
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Aggregate Inventory Management in SAP, Part I of II

A Step-by-Step Guide to Implement SAP Material Document Aggregation Tool and Classify Materials Based on Value and Consumption

Organizations strive to achieve high standards in customer service with balanced investment inventory. Material planners, from the plant to managerial to the corporate level, work on managing inventory on a periodic basis to maintain balance between inventory to carry vs. customer satisfaction. The right tools can replace spreadsheets to help organize this information effectively on a periodic basis. Using SAP's MRP Monitor add-on tool can help companies avoid manipulations that could occur on a spreadsheet.

After reading this article you will be able to:
- Implement material document analysis with various parameters including stock tables, movement types relevant for consumption
- Translate organization's inventory policy guidelines and threshold values of ABC/XYZ/LMN into SAP system parameters
- Analyze consumption, receipts and stock calculations on both make to stock (MTS) and make to order (MTO) product mix across group of plants
- Set up batch schedules and periodic maintenance procedures for functional and basis teams
- Understand how to optimize system performance

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MEET THE EXPERTS

Venkata Ramana Nethi, CSCP, CPIM Manager IT Build-Run Operations & Quality, Schlumberger
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Venkata Ramana Nethi, Manager IT Build-Run Operations & Quality at Schlumberger, has 20 years of experience including SAP and domain expertise in manufacturing and planning. He joined Cameron in 2010, which was acquired by Schlumberger in 2016, and is responsible for SAP production planning, advanced planning and optimization (APO), and Quality modules including process study, design, implementation, and support in manufacturing and supply chain business transformation solutions. Before joining Schlumberger, Venkata was an SAP production planning consultant at Wipro Technologies, where he led SAP PP implementation and support projects for a global client base. Prior to that, he was manager at VOLTAS manufacturing unit based in India where he was responsible of production planning and shop floor manufacturing processes of refrigerator and commercial cooler products for CPG customers. Venkata has CSCP and CPIM certifications and his expertise ranges from business case analysis to implementation and production support engagements in manufacturing and supply chain planning transformation initiatives. He is also involved in sales and operations planning supported by SAP Integrated Business Planning and the solution’s integration with various systems to support demand and supply planning.



High Availability for SAP S/4HANA on AWS

SAP customers will soon be taking a cloud-based approach to implementation with the release of SAP S/4HANA and the current 2027 deadline for migration. There are many good reasons to migrate your SAP workloads, NetWeaver and/or SAP S/4HANA, to the public cloud ahead of the deadline.

Running your workloads in the AWS cloud can offer benefits such as low-cost infrastructure, scalability, with freedom from on-premises system maintenance, flexible disaster recovery options, and simplified IT operations – but you’ll need to consider your high availability (HA) protection requirements too.

Hear from SIOS and AWS to learn:
• How running critical SAP workloads on Amazon Web Services (AWS) enables your business to be more agile, cost-effective, and secure than on-premises.
• How to ensure a successful ERP cloud strategy going forward
• Best practices for high availability and disaster recovery of SAP HANA systems and how to achieve near-zero downtime
• The benefits of the AWS cloud with SAP-Certified SIOS solutions to optimize your infrastructure with price, performance and availability as key requirements

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