Assessing Intelligent Automation in Finance

Understand how financial operations and processes can be greatly enhanced by solutions that feature Robotic Process Automation, Machine Learning, Artificial Intelligence, and data-analytics.

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Employee Experience Management Is The Next Frontier

Employee experiences are made up of moments that matter from the first interaction as candidates until the time employees exit or retire. Effective management of the employee experience involves continuously capturing employee feedback and then — based

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Steering Through Collaboration: CFOs Driving New Priorities For The Future

90% of senior finance executives believe that finance should facilitate collaborative enterprise planning to ensure that operational plans are aligned with financial and strategic plans.
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Leverage Intelligent GRC To Drive Business Value

Delivering effective GRC comes with several challenges. Whether it’s a lack of expertise, of proper tools, or agility, all companies could benefit from having improved GRC practices. However, knowing what improvements are needed first requires an unders

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Guidance for Supply Chain Professionals on Customer Experience Management and Beyond

Intelligent Customer Experience-Driven Supply Chain: SAPinsider’s Event in Orlando Hits Hot SCM Topics

Manufacturing and operations are areas that businesses of all sizes can’t ignore — as managing customer and procurement data is not optional when it comes to optimizing the supply chain. And these areas don’t work in a vacuum. Designing products, planning production, and making and delivering products involves partners and suppliers. SAP, which has long been an industry leader in supply chain and logistics, offers its customers a variety of supply chain management (SCM) and experience management (XM) software to help facilitate digital transformations in these areas.

As organizations are looking to transform their supply chains, they are realizing that their systems need to be integrated, and they must start taking into account the customer experience (CX) to compete. The companies that truly get the combination of operations and experience data right will be incorporating customer feedback into product development, building features that meet the needs of those customers, and maximizing margins by doing all this with minimal time and cost. 

While the themes of CX and XM were front and center at the SAP TechEd 2019 conference last week in Las Vegas, some additional hot topics mentioned during the opening keynote applicable to SCM professionals were innovation, integration, and roadmaps. And, according to keynote speaker SAP CTO Juergen Mueller, when SAP mentors were asked (prior to the conference) what topics they wanted to see covered at the event, the top five responses were: 

  • The intelligence suite and end-to-end business processes
  • SAP S/4HANA and SAP S/4HANA Cloud
  • SAP Cloud Platform
  • The user experience 
  • Integration

That was music to the ears of SAPinsider — seeing as the upcoming event Intelligent Customer Experience-Driven Supply Chain, to be held next month (November 6-8, 2019) in Orlando, Florida, will cover all of these topics mentioned. Conference attendees will have the opportunity to network with fellow SAPinsiders from around the world and gain insights from SAP experts, which will all serve to help them develop operational efficiency, optimize demand planning and supply chain execution, and maximize CX management.

The conference will present attendees seven separate tracks (see Figure 1) that offer in-depth instructional sessions sharing best practices and tips and providing how-to advice for overcoming common SAP challenges; case studies of how leading companies are tackling projects and achieving successful outcomes; and product roadmap sessions and demos from SAP and industry experts, showcasing SAP product innovations and learning in hands-on labs with the latest SAP technologies.


Figure 1 The seven tracks of the Intelligent Customer Experience-Driven Supply Chain conference covering key aspects of supply chain management and the customer experience

All Hot Topics Will Be Addressed

A highlight of the conference is the many case studies being presented, which include real-world stories of how companies such as Callaway Golf, Arla Foods, Campbell’s Soup, and Moen are modernizing their supply chains. One case study that ticks the boxes for those interested in both integration and the intelligence suite is “Lennox International’s successful journey in demand-driven intelligent enterprise.” Here, Mani Suresh, Business Solutions Lead Architect – Supply Chain Management for Lennox International, will share how the business transformed its supply chain by implementing SAP Integrated Business Planning to enable better demand supply matching, reduce working capital, and improve the reaction to sales needs. In this session, Suresh will detail how the business overcame common integration and implementation challenges such as normalizing master data and data mapping.

Other sessions that have a solid focus on integration include “Integrate sales and operations planning to foster collaboration and growth” presented by Jay Foster, Director, Solution Management at SAP, as well as “Integrating SAP HANA with the factory floor,” where SAPinsider’s own Pierce Owen, Vice President of Research, will help attendees understand how this integration can drive top- and bottom-line growth for manufacturers.

For those wanting to learn about innovation, check out “Digital logistics in the live supply chain: A guide to the latest SAP innovations” where SAP’s Till Dengel, VP and Global Head of Digital Logistics Solution Management, will provide a first-hand look into SAP’s full portfolio of digital logistics solutions and its vision for supply chain execution convergence. 

The information on roadmaps is plentiful. For those looking for the SAP S/4HANA roadmap specifically, this session “SAP S/4HANA for the extended supply chain strategy and road map” will detail the latest SAP S/4HANA 1610 release and how attendees can leverage its extensive range of new capabilities in their extended supply chain.

There are numerous sessions that will walk attendees through all the hot topics and introduce the newest SAP solutions, such as SAP S/4HANA, SAP S/4HANA Cloud, and SAP Cloud Platform. I’ll mention here just a few more that jumped out at me. “Lessons learned from real-world SAP S/4HANA implementations,” presented by Craig Brown, Managing Director of SAP partner Xceleon, will showcase how various companies were able to create an organizational imperative to move to SAP S/4HANA. Brown will share with attendees some key considerations for scoping and planning SAP S/4HANA projects based on his own experiences.

There’s also a session called “What’s in your IoT reference architecture? Guidelines for your IoT implementation” that will help attendees understand how to leverage SAP S/4HANA and SAP Cloud Platform to facilitate their journey to connected products and services. There’s one on “How SAP C/4HANA supports the customer experience,” and also a can’t-miss session titled “Integrating X data and O data to understand the true customer experience,” which will show attendees how they can create a unified view of relevant data using solutions and technologies such as SAP Qualtrics.

An Experience for Insights into the CX and More

By combining the information gleaned from the sessions and the invaluable conversations had at the exhibitor meet and greets — regarding how third-party technologies fit in the picture — and from the various networking opportunities during the interactive lunches and receptions, SAPinsiders will be hard-pressed to find a more beneficial place to spend a few days in November. Hope to see you there.

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Inside Juergen Mueller’s SAP TechEd 2019 Executive Keynote

SAP’s Business Technology Platform Strategy for the Intelligent Enterprise

The video that played at the start of the SAP TechEd 2019 opening keynote in Las Vegas concluded with “We live in the experience economy. Be the experience company. Experience Management is here.” And that perfectly set the stage for the comments that followed over the next hour and a half.

First to take the stage was ASUG CEO Geoff Scott who urged the crowd to act contrary to the old saying “what happens in Vegas stays in Vegas” and be sure to bring the knowledge gleaned — about SAP TechEd’s hot topics of innovation, integration, and roadmaps — back to their organizations and share those insights to help themselves and their peers succeed. Scott then welcomed the main keynote speaker, SAP Chief Technology Officer Juergen Mueller, who is responsible for managing SAP’s overall platform for technology and development and leading the integration and innovation agenda, including the SAP Leonardo suite of intelligent analytics, machine learning, and Internet of Things technologies.

Mueller, who formerly held the role of SAP’s first Chief Innovation Officer and made his debut as keynote speaker at this year’s SAP TechEd, began his address by reminiscing on where his interest in computer science began. He shared one of his earliest programming memories of helping to create an automated ERP system and searchable web portal to improve the experience for those in the photography space. Then he proceeded to echo the statements from Volker Hildebrand, Global Vice President, SAP Customer Experience during a recent interview for an SAPinsider article on closing the customer experience gap.

“I firmly believe only companies that deliver great experiences will thrive over the next few years,” Mueller said. “Great operations are nothing without a great experience. With the intelligent enterprise, SAP offers all the solutions needed to bring operations and experience together. With solutions for operational excellence, which resides in operational (O) data, and with the addition of Qualtrics, we can also help capture experience (X) data to understand the sentiments and preferences of customers.”

Joining Mueller on stage was John Thimsen, CTO of SAP Qualtrics, who discussed experience management (XM), the Qualtrics XM platform, and how the combination of SAP and Qualtrics help customers to create perfect experiences. “Companies must be able to interpret and analyze X data and understand its relationship to the O data, and the Qualtrics XM platform contains the capabilities that allow them to design, operate, and evolve XM programs – where they listen to real people, analyze the results, and take action on the insights gleaned, which means following up on the feedback to let them know you’re listening,” he said. “With that as a foundation, we can deliver applications that can allow our customers to identify and close experience gaps.”

Attendees saw a live demo of Qualtrics XM that showed precisely why customer demand for a product was shrinking due to some severe negative sentiment regarding the product features. The demo went so far as to show simulations of how demand would change with new features as well as how to scan through permutations to find the one that best maximizes demand and the customers’ willingness to pay.

SAP Analytics Cloud, SAP Cloud Platform, and More

It’s not only about user experience, according to Mueller, but rather it’s about functional enhancements, analytics, functional integration, and driving harmonization though the intelligence stack. “SAP is at the forefront of infusing intelligence in enterprise applications, and data is the foundation for everything we do,” he says. “No company has data completely under control, and my goal is to help customers find the fastest way to turn data into business value.”

During intense discussions with more than 250 customers this past year, Mueller discovered four main areas where companies are struggling and need help:

  1. Database and data management (moving away from data silos)
  2. Application development to extend solutions (integrating especially in the cloud)
  3. Analytics to make more confident decisions (achieving one source of the truth)
  4. Intelligent technologies (filling a lack of data science expertise in-house)

In direct relation to these challenges, SAP offers technologies (both on premise and in the cloud) that can help. “SAP Analytics Cloud is the go-to solution for data visualization, artificial intelligence (AI), predictive, and planning,” Mueller says. “With the November 2019 release of SAP S/4HANA Cloud, SAP Analytics Cloud will be embedded free of charge, providing a link of insight to action that has never been there before. We are also building bridges to help our tens of thousands of on-premise customers building hybrid solutions on the way to the cloud. We have more than 2,000 customers in beta with SAP Data Warehouse Cloud, which was launched at SAPPHIRE, working on data modeling and data integrity. We have also provided incremental updates to SAP Cloud Platform Extension Factory that have made a huge difference in how easy it is to create extensions that connect to multiple SAP applications.”

Another live demo from the exhibit hall showed how connecting SAP Cloud Platform to SAP S/4HANA Cloud with an integration token was as easy as pairing a mobile device in a car. In building extensions and integrations, SAP supports hybrid scenarios for customers running SAP ERP or SAP Business Suite on SAP HANA via SAP Cloud Platform Cloud Connector. Many customers working with multiple cloud strategies wonder if they can mix and match services from hyperscalers with services that SAP provides, according to Mueller. And the answer is “yes” they can. “We put in a lot of work to define and provide a reference architecture for building applications using SAP technology, and we assessed all hyperscaler services out there,” he said. “We white-listed the services you can leverage with neither the fear of being locked out of SAP innovations nor the fear of being locked into a particular hyperscaler offering, and that should give customers a lot of security.”

SAP is committed to partnering with hyperscalers to better serve SAP customers, and sometimes even competitors can develop solutions that work better together. One example is SAP’s partnership with Microsoft, and Mueller invited to the stage the Head of Cloud and AI at Microsoft, Scott Guthrey, who shared joint customer case studies of companies (such as CostCo, Coca Cola, and Daimler/Mercedes Benz) that successfully moved SAP workloads to run on top of Microsoft Azure.

For more on the happenings at SAP TechEd 2019 or to watch replays of the keynotes, lectures, and interviews, visit here.

Read Next: 5 Important Announcements for SAPinsiders from SAP TechEd


5 Important Announcements for SAPinsiders

SAP TechEd took place this week in Las Vegas, unveiling several developments for the SAPinsider community – not the least of which being SAP’s and Microsoft’s joint announcement that Microsoft Azure Blockchain Service and SAP Cloud Platform Blockchain Service will be interoperable.

During his main keynote, which outlined SAP’s business technology platform strategy for the Intelligent Enterprise, SAP Chief Technology Officer Juergen Mueller managed to sum up many of the major developments emerging from SAP TechEd. Mueller, who manages SAP’s overall platform for technology and development, along with other presentation contributors, unveiled these five key announcements to applause from the SAP TechEd crowd:

  • Embedded machine learning: By the end of 2019, SAP will offer more than 200 cases of machine learning embedded into SAP applications (not including SAP Qualtrics applications). It is already infused in SAP S/4HANA, SAP C/4HANA, SAP SuccessFactors, SAP Ariba, and SAP Concur solutions – with most of the SAP application portfolio soon expected to have machine learning embedded.
  • Introducing SAP Graph: SAP engineers developed a virtual semantic data model called “SAP Graph” – a one-stop-shop for SAP data with a consistent format, exposed to users as a single application programming interface (API) layer. This solution removes the challenges of having to work with many different APIs across the intelligent suite by offering a unified API layer, which can be used by any application running on SAP or non-SAP technology. A demo from the show floor with Steve Wilson, Head of Products at Citrix, showed a micro application that uses SAP Graph to access multiple SAP back ends, pulling and prioritizing live data from different SAP systems into a workspace with a unified user experience.
  • SAP Data Intelligence: This new solution, which is an evolution of SAP Data Hub and SAP Machine Learning Foundation, is now in general availability. With SAP Data Intelligence, which combines data management capabilities with an open-source environment, customers can manage the end-to-end life cycle of their machine learning projects and confidently develop, deploy, and operate machine learning models at enterprise scale.
  • Alternative SAP Cloud Platform agreement and pricing: SAP has announced it is simplifying its commercial model and offering more flexibility by extending its SAP Cloud Platform enterprise agreement to cover all cloud solutions in the portfolio, such as consuming SAP HANA and SAP Analytics Cloud and related services (when in general availability) using one commercial contract. In addition, SAP has announced (starting in October 2019) the availability of a true pay-as-you-go, consumption-based model for all solutions included in the SAP Cloud Platform enterprise agreement, which is now all solutions in this area.
  • Blockchain integration with Microsoft Azure: Those companies in the supply chain and logistics industries are looking to use blockchain services to aid in their digital transformations by adding trust and transparency across their SAP applications and across larger consortiums of companies to transact in a trusted manner. Announced at SAP TechEd, SAP’s blockchain integrated application portfolio will be able to connect to Microsoft Azure blockchain services, which enriches this set of offerings and capabilities and enables SAP customers to bring trust and transparency (and the benefits that blockchain brings) to their most important business processes like material traceability, fraud protection, and collaboration.

To summarize the value of SAP’s business technology platform, Mueller says it makes it easier for customers to consume SAP technology by bringing together SAP Cloud Platform, SAP HANA, and SAP Analytics Cloud. “SAP has always been the leader in end-to-end processes, and we will continue our focus on harmonization from data models to the user experience,” he said. “Intelligence, embedded analytics, and machine learning make it easy for customers to become data driven — and turning insights from X data and O data into action will close experience gaps.

For more on the happenings at SAP TechEd 2019 or to watch replays of the keynotes, lectures, and interviews, visit here.

SAP’s 2019 SuccessConnect Las Vegas Emphasizes Human Resources ‘Experience’

At SAP’s 2019 SuccessConnect Las Vegas conference in Las Vegas, September 16-18, “experience” was the keyword. While SAP’s message at the event was heavily focused on the SAP Qualtrics Employee Engagement solution and the topic of employee experience, there was still plenty of content and chatter about other key solutions like Employee Central and Employee Central Payroll.

SAP SuccessConnect Says Goodbye ‘HCM,’ Hello ‘HXM’

Since announcing its acquisition of Qualtrics for $8 billion late last year, SAP has been moving rapidly to leverage the Qualtrics Employee Engagement solution to transform employee experience through the measurement and analysis of experience data (also called X-data). From the start of his opening keynote at SuccessConnect, SAP SuccessFactors president Greg Tomb made it very clear how important Qualtrics and the employee experience are to his company’s future roadmap.

Tomb unveiled a change in terminology that belies the importance of employee experience to SAP SuccessFactors’ customers and products. The term “human capital management” (HCM), Tomb said, was being replaced in SAP’s vernacular by “human experience management” (HXM).

The change – supported by an aggressive product roadmap and evolving solution set – signifies a shift away from the treatment of employees merely as an asset. “There has been a drumbeat from customers about ‘experience’ but recently the level of focus has intensified,” said Tomb during the media and analyst briefing at SuccessConnect. “Companies that focus on employee experience have 17% higher productivity and three times more revenue per employee,” he added.

In a recent SAPinsider survey of 278 individuals across 129 SAP customers, 59% of respondents who indicated they are achieving HR cloud technology results that are slightly better or significantly better than their peers said that they are driven most by the demand for visibility into HR processes and the need for greater employee engagement. The survey showed that this group is focused on strategies to increase employee engagement, satisfaction, and retention through consistent and engaging experiences. The investment by SAP in Qualtrics demonstrates that SAP is in lockstep with what business leaders say they are seeking from their cloud HR technology.

SAP also released the roadmap of future enhancements to its SAP Qualtrics solution set for HR that includes enhancements to how surveys are triggered. Currently, a change in employee data such as the end of an assignment or the start of a new employment status change can trigger a survey. According to the published roadmap, in 2020 real-time events like the completion of a training program or the completion of a candidate interview will be able to automatically trigger surveys, too.

As Adessa Group’s Sven Ringling recently pointed out, the changes promised in the roadmap appear more centered around triggers and less around the integration of X (experience) and O (operational) data. This will still leave some questions for customers on how to address integration until SAP provides standard integrations in a future update. In the meantime, the changes highlighted in the current roadmap will allow HR organizations to more seamlessly capture the X-data that is critical to the success of employee engagement analysis. Future SAPinsider articles and blogs will explore the SAP Qualtrics roadmap in greater detail.

Employee Central and Employee Central Payroll Adoption Continues to Grow

While there was plenty of buzz around Qualtrics at the conference, there was also some important content shared around both Employee Central and Employee Central Payroll. Employee Central adoption numbers continue to increase, up from 3,200 customers in the first quarter of this year to 3,400 in the current quarter. Employee Central Payroll has also seen impressive growth, with a 93% increase in customers year-over-year from June 2018 to June 2019.

So, why are we seeing these increases? There may be many reasons, but as we approach the stated 2025 end-of-support date customers are taking transformation more seriously and looking to move away from on-premise faster. Others are realizing that in order to leverage many of the new technologies and advancements across HR in support of their current strategies, an update is needed to core HR and payroll. 

SAPinsider will be focusing upcoming research reports on both the adoption trends of Employee Central and the role payroll plays in the HR technology decision making process.

What Does This Mean for SAPinsiders?

SAPinsider’s research shows that HR organizations are continuing to balance the pressures of their traditional role as a cost center with the need to aggressively hire and retain top-notch talent. It’s easy to get lost in the marketing messages at a conference like SuccessConnect, but HR organizations need to continue to focus on the processes and technologies that enable them to gain the most value from their investments. Based on the content and insights showcased at SuccessConnect, customers should:

  • Focus on your core HR technology. At the end of the day a customer’s ability to gain value from any of those new applications will be driven by their adoption and smart use of core HR applications like Employee Central. This should be a priority for customers that wish to take advantage of the advances in user experience, process integration, and even localization/compliance that come with Employee Central, particularly for those still operating with on-premise technology.
  • Bring payroll to the forefront of the cloud HR decision making. Between the growth of Employee Central Payroll and the availability of solutions like Synchrony Payroll, EPI-USE’s PRISM migration service, and iXerv’s PUNCH, payroll should no longer be viewed as an obstacle to moving HR systems to the cloud. Partner solutions such as these can provide a clear migration path or offer localized payroll solutions for customers whose geography or employee count might have previously prevented them from adopting Employee Central Payroll or simply integrating smaller payrolls with Employee Central. The effort to move or transform payroll remains a large one, but the barrier is no longer due to a lack of options.
  • Keep an eye on the growth of artificial intelligence in HR. At SuccessConnect, it was very clear that technologies such as artificial intelligence (AI) are not just future roadmap items for HR – they are already here. Partners such as Eightfold, Censia, and Skillsoft have developed applications and platforms that leverage AI, machine learning, and predictive analytics to make HR, recruiting, learning, and talent processes more efficient. HR leaders need to stay abreast of the rapid changes in this technology to understand how to derive the most value from it.

An understanding of the latest trends and content for SAP SuccessFactors should help SAP customers properly plan for and maximize the results of their cloud HR initiatives. For additional insights on the overall cloud HR adoption trends and developments, download the recent SAPinsider benchmark report titled “State of the Market: How the Cloud is Transforming HR”.

Microsoft, SAP Announce Interoperability of Azure Blockchain Service and SAP Cloud Platform Blockchain Service

Announced at SAP TechEd, deepening partnership empowers joint customers to get more out of their blockchain solutions. Learn about the impact it will have.

SAP and Microsoft announced a blockchain technology partnership at SAP TechEd 2019 in Las Vegas. Joint customers of the two companies will benefit from increased flexibility to construct and implement blockchain solutions leveraging SAP Cloud Platform Blockchain service on Microsoft Azure’s cloud infrastructure and linked with the Azure Blockchain Service.

Here, we share some of our thoughts on how the Microsoft-SAP blockchain collaboration will affect SAP customers.

Blockchain Networks

At its simplest, blockchain provides a distributed ledger system that takes note of who owns what at a given time in a virtually unalterable record across a peer-to-peer network of synchronized computers. That means that multiple businesses, organizations, regulators, or individuals can track transactions such as product shipments, land titles, loans, and logistics manifests in a trustworthy system where they all see the same accurate, up-to-date information at the same time. Having such a trustworthy system empowers stakeholders to distinguish between genuine legitimate assets vs. counterfeits.

Blockchain networks can run in four primary ways: as a consortium, semi-privately, privately, or publicly. Public blockchains, such as Bitcoin or Ethereum, operate on a “permissionless” basis, whereby users can remain anonymous, but anyone can read every transaction. In private blockchains, a single organization controls the network and determines who can read it and submit transactions. Organizations often use private blockchains for PoCs but not for actual operations. In semi-private blockchains, a single company grants access to users that meet pre-determined criteria. Governments and some larger corporations with negotiating power often prefer semi-private networks. SAP and Microsoft prefer consortium networks, which let a pre-selected group of companies read and submit transactions. Consortiums are well suited to support supply chains and B2B networks.

The Partnership

Combining Microsoft and SAP’s blockchain consortium solutions empowers customers to form consortiums with companies running either Microsoft Azure Blockchain Service or SAP Cloud Platform Blockchain Solution.

Of course, Microsoft and SAP’s partnership runs much deeper than simply blockchain. Microsoft Azure remains the most popular hyperscale environment in which to run SAP systems. Moving to a hyperscale cloud means that the company no longer controls the data center but moves an entire SAP instance into a multi-tenant cloud data center operated by the hyperscale provider. This moves liability for its availability to that provider, who will usually guarantee an SLA of 99.99% availability, thereby removing much of the risk of unplanned downtime.

The two companies also announced an integration between Azure IoT Hub and SAP Leonardo IoT back in February of 2019 at Mobile World Congress. This integration empowered joint customers to essentially merge data lakes of SAP data with those on Azure. At this point, joint customers could pull data from their Microsoft Intelligent Edge and Azure IoT Hub and provide business context within SAP Leonardo IoT and deploy SAP S4/HANA and SAP C/4HANA business requests and data governance rules to the edge in Microsoft Azure IoT Edge.

By combining the blockchain solutions with capabilities in IoT platforms, ERP systems, Transportation Management Systems (TMS), or Product Lifecycle Management (PLM), SAP customers could automate large portions of their operations to improve trust.

What Does This Mean for SAPinsiders?

Based on the news from Microsoft and SAP, the following will help SAP customers get more value out of their blockchain solutions:

  • If your organization already participates in a blockchain consortium on either Azure or SAP Cloud Platform, investigate newly available partnership opportunities. You might find potential partners that the previous lack of interoperability originally excluded from your consortium.
  • Re-evaluate the business case for blockchain and SAP ERP in the hyperscale. As SAP continues to deepen its partnerships with Microsoft and the other hyperscale providers, the benefits of running more systems and solutions in hyperscale environments only rise.
  • Consult with a managed services provider that has experience maintaining SAP solutions in hyperscale environments. In one sense, deploying in the hyperscale provides the best of both worlds in fast deployment and retaining a certain level of customization for customers; however, it takes a specific skillset to manage ERP, blockchain, IoT, and other intelligent technologies in the hyperscale environment.
  • Companies that operate supply chains should evaluate and pilot blockchain solutions now. “Smart contracts” based on blockchain have started to gain attention. Smart contracts trigger sales orders, payments, or other actions once the blockchain network confirms that conditions have met pre-determined values or ranges. For instance, when GPS data signals that a shipment has entered a specific warehouse, official ownership transfers and funds exchange hands. Or, when inventory drops below a certain level, the network searches for a supplier that can fulfill the predefined agreements and sends a sales order. Forming a consortium with suppliers with a combination of both SAP Cloud Platform Blockchain Service and Microsoft Azure Blockchain Service could simplify the processes of previously complex multichannel supply chains and lower operations costs tremendously.
  • Insurance industry professionals should consider the opportunity for improving security and automation around claims. The insurance industry has a great opportunity to leverage blockchain technology. Highly sensitive insurance data could benefit from the increased security the blockchain technology affords. Further, it would help reduce fraudulent claims as it can utilize the smart contract feature of blockchain to help validate incoming data from clients.

Following this strategic guidance should help SAP customers get the most out of blockchain services in a way that improves performance and accelerates growth. For additional insights and lessons learned, look for the upcoming SAPinsider benchmark report “Blockchain Applications for the Supply Chain,” coming in January 2020.

Additionally, SAPinsider will host its Intelligent Customer-Driven Supply Chain conference in Orlando, Fla., November 6-8, 2019. SAP customers can register for the event here:

Pierce Owen, VP, Research, SAPinsider, can be reached at