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Track Intercompany Loans Using SAP’s Transaction Manager Module: Part I

Learn the process flow, the integration points with other SAP modules, and the advantages of using SAP’s Transaction Manager for intercompany loans.

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Infographic: Investigating the 5 Ws of SAP end-user training

Value of end-user training




How to identify and tackle the 12 most common hidden control problems using standard SAP functionality

Despite what your traditional testing is telling you, your internal controls may be broken and you may not know it. Common process work-arounds can result in your 3-way match (PO-receipt-invoice) process appearing to work, when in reality your key controls are being bypassed. Other common user behavior can circumvent the money you spend each year…...

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Track Intercompany Loans Using SAP's Transaction Manager Module: Part I

Learn the process flow, the integration points with other SAP modules, and the advantages of using SAP’s Transaction Manager for intercompany loans. Key Concept Intercompany loans are loans made from one business unit of a company to another, for various reasons. It is important to remember that intercompany loans are an asset (an investment) in one entity and…...

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How to Build Dashboards in SuccessFactors Dashboards 2.0 Reports

Learn the step-by-step process for creating tile-based dashboard reports within the SuccessFactors Dashboards 2.0 Reports functionality after you have created tiles. Key Concept The SuccessFactors Dashboards 2.0 Reports functionality is a high-visibility tool for presenting data in a graphical way. Dashboards 2.0 Reports are made up of tiles. Once tiles have been created in the…...

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Look Deeper into SAP Fiori: It’s More Than a Pretty UI

Open Data Protocol (OData) services power the back end of your SAPUI5 applications. Because OData is a web standard protocol, its flexibility makes it useful above and beyond Fiori applications. In this article, several alternate uses for OData are proposed, with examples to illustrate expanding your use of OData services. Key Concept Open Data Protocol…...

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Introduction to the ABAP Data Dictionary and Managing Data Dictionary Objects (Chapter 5)

This sample chapter (chapter 5) from Faisal Altaf’s book, “Introduction to ABAP: A Project-Driven Guide,” is an overview of the ABAP Data Dictionary. The book uses the example of a point of sale project to introduce ABAP. As a current SAP Experts member you can read the eBook (online or download) with no extra charge…...

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Strategic Advice to Quantify the ROI of Your Employee Training Program

A key step you may come up against when trying to establish the value of an employee training program is to prove the Return on Investment (ROI). Benefits have to exceed costs or the training program will be cut. But how do you quantify how much an employee has learned? What dollar value can you attach to an someone learning managerial soft skills? As you really start to consider what aspects to evaluate when determining ROI, you may find it’s not as black and white as you originally thought.

“Because most learning directly affects business operations, not business finances, it is not realistically possible to convert all e-learning outcomes to monetary values,” notes Alice Waagen in her book Train the Trainer Vol. 4: Measurement and Evaluation. “In fact, it can be perfectly acceptable to report intangible measures, and then make reasonable assumptions regarding the associated organizational value.”

In other words, calculating ROI for a training program isn’t as straightforward as plugging numbers into a formula; there are more aspects to consider. In her book, Waagen details Kirkpatrick’s Four Levels of Evaluation, an industry standard for determining the success of a training program:

Level 1: Reaction. Do employees like the training? It is also worth asking, Waagen notes, how employees think they will apply what they’ve learned to their everyday work lives. This provides direct insight into how the staff feels about the training program itself and whether they see value in it.

Level 2: Learning. How much did an employee improve their skills? A good example of this type of evaluation is an exam at the end of a lesson, as it is a direct reflection of knowledge retention.

Level 3: Behavior. How much did the employee apply the knowledge they gained from the training program to their work? This one is a bit more challenging because it can only be performed through observing the employee, but Waagen suggests using an assessment that incorporates feedback from the employee’s team members and customers to measure changes in performance.

Level 4: Results. What business benefits arose as a direct result of the training? According to Waagen, this can include “quantity, quality, safety, sales, costs, profits, ROI” and other factors.

While not as easily quantifiable as a strict dollar value, Kirkpatrick’s Four Levels of Evaluation provide a more accurate assessment of the success of a training program than traditional, numbers-based ROI.  Waagen’s research unfortunately shows that companies have yet to realize this. While 97% of companies perform Level 1 evaluations, only 3% of companies perform an accurate Level 4 assessment. So truly, how can most companies prove the ROI of a training program if they’re not evaluating it properly?

For more information on training for SAP end users, please visit insiderTRAINING. Students get access to over 100 hands-on courses that take place in a simulated SAP environment. All courses have tests to help out with those Level 1 and Level 2 evaluations described above. Sign up for free lessons when you visit this site!




How to Build Tiles for Use in SuccessFactors Dashboards 2.0 Reports Dashboards

Learn the step-by-step process for creating tiles for dashboard reports within the SuccessFactors Dashboards 2.0 Reports functionality. Key Concept The SuccessFactors Dashboards 2.0 Reports functionality is a high-visibility tool for presenting data graphically. With its new features, you can now see data from the different SuccessFactors modules—not just performance and goals data—in different types of…...

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