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SAP BusinessObjects Web Intelligence and Voyager: When Should You Use Each?

SAP BusinessObjects Web Intelligence and SAP BusinessObjects Voyager offer different ways to approach reporting. Find out how these two front-end options compare and who the target user is for each one. Key Concept SAP BusinessObjects Voyager is front-end analytical reporting software that reads data from InfoCubes. Users can easily create workspaces with multiple slice-and-dice options....

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Ease Functional Screen Refinements for Learning Solution

With just plain system configuration and no extensive programming, learn how to copy a standard Business Server Page (BSP) and make adjustments to it in the same manner that you make changes to the standard screen in SAP Learning Solution. See how you can make custom configurations to best serve your business requirements. Key Concept…...

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MEET THE EXPERTS

Martin Gillet Lorem Company
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Martin Gillet is an SAP-certified HR consultant (ECC 6.0, SAP R/3 Enterprise, and 4.0B) who works freelance on international projects. He graduated with honors in Human Resources Management from Belgian Haute Ecole Namuroise Catholique (HENaC). Martin has worked with SAP R/3 since 1997 in the chemical, catering, pharmaceuticals, telecommunications, food, banking, and oil industries. He has focused on SAP HR since 1998 and has other SAP expertise including XSS, LSO, E-Recruiting, CATS, Reporting, Authorizations, and SAP NetWeaver Portal. Martin is the author of Configuring and Customizing Employee and Manager Self-Services in SAP ERP HCM. The book explores the options for customizing ESS and MSS to meet specific business needs.

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Make the Most of Your Employee Interaction Center with SLA Agreements

SAPexpets/HRLearn how to create Service Level Agreements (SLAs) within the Employee Interaction Center so you can track the effectiveness of the service center. Key Concept Service Level Agreements (SLAs) are predefined agreements between two parties (e.g., the HR Shared Service Group and the customer or employee) for the delivery of HR services. They are used…...

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Take Advantage of New Sales and Service Functionality in SAP CRM 7.0

Discover how upgrading to SAP CRM 7.0 can provide you with new tools to help your sales and service teams. Additions in this release include the ability to display expired contracts and the ability to create ERP quotes. Key Concept Part of SAP Business Suite 7.0, SAP CRM 7.0, which became generally available in May…...

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A Roadmap to Success for Your CRM Projects

Before setting out on an implementation of SAP CRM, consider crucial tips, tricks, and lessons learned in this excerpt from George Fratian’s SAP PRESS book Planning Your SAP CRM Implementation. Key Concept A business case is a document that’s typically written for a senior level audience, and it has to include the reasoning behind an…...

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The Starting Point for Authorization in Change Request Management

ManagerDiscover best practices on how to authorize users of SAP Solution Manager Change Request Management (ChaRM) with user roles. Learn about the biggest pitfalls you may encounter and precautions you should take when you set up authorizations. Key Concept In Change Request Management (ChaRM), users can use actions to perform status changes and execute changes…...

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What You Need to Know About SAP and SaaS

John Wookey, vice president of Large Enterprise On-Demand at SAP, laid out SAP’s strategy for enterprise on-demand applications during a recent keynote at the SIIA ON-Demand Europe 2009. Rather than hosting an entire SAP application, such as SAP ERP Human Capital Management, off-site, SAP will offer Internet-based enterprise applications by subscription. Wookey said these applications…...

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New Work Center Centralizes Issue and Support Service Management with SAP

ManagerLearn about the tools and functions in the SAP Engagement and Service Delivery Work Center that provide an overview of your IT issues and the services proposed by SAP. See how to link issues and services to efficiently solve them and get the most value out of SAP Support Services. Key Concept SAP Solution Manager,…...

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Overcoming Key Challenges of Merging an HR System onto SAP ERP HCM

ManagementMergers and acquisitions are increasingly common during the global economic downturn. For many companies, mergers and acquisitions have become a central component of their business models. If your company is planning to merge with or acquire another company, you may be tasked with integrating the new company’s HR system into SAP ERP Human Capital Management…...

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