IC WinClient or IC WebClient? How to Choose a Call Center Interface

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  1. Virtustream

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  2. IC WinClient or IC WebClient? How to Choose a Call Center Interface

    Are you trying to decide between using Interaction Center (IC) WinClient or IC WebClient? With all the variations of interfaces, methods, and terminology, the limited information available to support these choices further complicates an already tricky situation. Find out about the differences between IC WinClient and IC WebClient for a mySAP CRM call center and…...…
  3. Two Methods to Access OM Data Quickly and Easily

    Learn about the two most popular ways to access Organizational Management data and discover when to use each method. Key Concept Two approaches are common with the retrieval process of most SAP information. The first is to access the data via a standard logical database. The other approach is based on using function modules along…...…
  4. Efficiently Handle Mergers and Acquisitions in SAP HR

    Depending on the nature of a merger or acquisition (e.g., company or line of business level), the challenges differ. I’ll outline several common scenarios in the HR submodules and tell you how to prepare for them. Key Concept While planning for a merger or acquisition, you should create a deliverables document to manage the process…...…
  5. Upgrades Part 4: Fix a Payroll Driver Runtime Error

    Discover a payroll problem you may face in your main payroll driver program when you upgrade from R/3 4.6C to mySAP ERP and see how you can permanently correct it. Key Concept Payroll is based on an international payroll driver that SAP provides for each country. The country-specific payroll drivers take the statutory and administrative…...…
  6. Ask the HR Expert: Track and Report on Changes Made to PD Infotypes

    Transaction S_AHR_61016380 (logged changes in infotype data) calls the RPUAUD00 report. Many SAP users monitor the data entry activities of their administrators with this report to create an audit trail of employee and applicant master data changes. A similar but much-less-known tool is available in SAP R/3 Release 4.7 and up to monitor changes to…...…
  7. cProjects and PS Projects — New Options for Project Accounting in mySAP ERP 2005

    Learn how you can use new options in cProjects 4.0 to take your project management to the type and level of detail you need. Key Concept While Collaboration Projects (cProjects) 3.0 was the first version to provide accounting integration, cProjects 4.0 offers more ways to track and manage your project costs. You can use the…...…
  8. Ask the SAP Financials Expert: Demystify Foreign Currency Valuation with F.05

    If your company has open items in foreign currencies, you need to know how exchange rate fluctuations are affecting your bottom line. Learn the ins and outs of a highly useful but sparsely documented transaction and gain a complete view of currency valuation. Key Concept “You can achieve a lot through the SAP standard transaction…...…
  9. Accelerate Your Closing Process with mySAP ERP New G/L and New Functions

    Fast period closing enables quick identification, investigation, and elimination of accounting problems. Here’s how to take advantage of mySAP ERP’s new G/L and new functions in accounting for your fastest closings yet. Key Concept In period-end closing, a company compiles information at the end of a fiscal period. Many departments of a company contribute to…...…
  10. Display BW Reports More Easily Within mySAP CRM

    Access BW reports from mySAP CRM People-Centric UI with the click of a button. Find out how you can create a custom button for your toolbar. Then see how to assign a user-defined Business Server Page to pass the BW link to mySAP CRM, which allows you to view the BW report in a pop-up…...…