Best Practices for mySAP CRM-to-CTI Integration Testing

Results

  1. Streamlining End to End Supply Chain with Rodan+Fields

    When global growth is your target, avoid manual processes that slow your progress and compound complexities. Facing widespread challenges in order fulfillment and supply planning, Rodan+Fields (R+F) needed to make a change. Rapid growth and a global reach led this skincare manufacturing and distribution company to outgrow its mostly manual processes. The company’s legacy processes…...…
  2. Best Practices for mySAP CRM-to-CTI Integration Testing

    Desktop load testing is not the same as testing the integration between mySAP Interaction Center (IC) and the computer-telephony interface (CTI). Learn why and what constitutes an effective mySAP IC-CTI approach. Key Concept The computer-telephony interface (CTI) allows computer systems to act as a call center by linking them to the telephone system. It ensures that calls…...…
  3. Protect Sensitive Data in Performance Management with Authorizations: Part 3

    During the objective setting and appraisal process, you need to protect sensitive personnel data. By using HR standard authorizations in combination with customizing settings that restrict appraisal document access, you are able to set up a secure system in which only legitimate users can access sensitive data. These customizing settings help you set up a…...…
  4. End Language Compatibility Problems with Unicode

    To be a globally competitive company, you need rapid access to critical data in a wide variety of formats and languages. Learn how Unicode makes this possible in your SAP ERP system, and gain an understanding of its technical requirements and restrictions. Key Concept In the past, hundreds of different and sometimes conflicting encoding systems…...…
  5. Enhance Your Report Painter/Report Writer Capabilities with Transaction GRCT

    Instead of using ABAP code to write a report in FI and CO, many users build a Report Painter/ Report Writer library using transaction MC27. However, this workaround has some drawbacks. Little known transaction GRCT solves these problems in most cases, and eliminates the need to use transaction MC27. Key Concept Super users and end…...…
  6. Streamline Period-End Closing with Authorization Groups

    When you need to permit a select group of users to post to a previous period, you can use authorization groups to automate access. This prevents unauthorized users from posting to the previous period without requiring you to adjust the posting settings manually after a period closes. Key Concept Authorization fields store permissions for system…...…
  7. SAP Manager’s Desktop: Make Your Line Managers’ Day-to-Day Work More Efficient: Part 1

    Manager’s Desktop provides your line managers with tools and reports. You can implement it with little effort on the technical side, and in contrast to Manager Self-Service (MSS), it doesn’t require SAP Enterprise Portal. Key Concept The biggest difference between Manager’s Desktop and Manager Self-Service (MSS) is that MSS’s user interface (UI) is more user…...…
  8. Temporarily Upgrade Hourly Pay Rates

    Time worked by hourly employees is recorded on infotypes in R/3. Each infotype allows you to enter “payment according to other position” as a way to temporarily pay an employee more than the standard hourly rate. Special configuration steps are required to activate this feature. Creating special “upgrade only” positions can significantly reduce the amount…...…
  9. Ask the Financials Expert: Avoid Confusion by Eliminating Gaps in Number Ranges

    All SAP objects such as master data or transactional data are assigned in SAP to number ranges. Users experience number skips from time to time. Learn why these gaps occur and how to avoid them. Dear SAP Financials Expert, Thanks for your article in FI/CO Expert on aligning the MM and FI document numbers (May…...…
  10. Correctly Clear Claims in SAPs US Payroll Part 1

    If your company uses SAP’s US Payroll, then you should be aware of the claims processing procedure. Learn how to clear claims via a basic example. Key Concept A claim is an amount of money that an employee owes the company. It is a receivable created from some sort of payroll activity. Of all the…...…